Manager, Operations & Strategy

Who We Are:

Being naked is the #1 most sustainable option. We're #2.

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. 

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

Manager, Operations & Strategy (Los Angeles / New York)

At Reformation, Operations and Strategy are key drivers of our continued growth and impact. The Manager of Operations & Strategy will play a pivotal role in supporting cross-functional initiatives across the organization. This person will be responsible for leading data-driven projects, generating insights, improving processes, and executing strategic initiatives that enhance performance across our operational functions — including but not limited to Supply Chain (production, technical design, product development, quality control), Customer Experience (Customer Love), and broader business operations. This role is ideal for someone who can think strategically while executing tactically, thrives in a dynamic environment, and is motivated by making a measurable impact across multiple facets of the business.

While this position reports directly to the Associate Director of Operations & Strategy, it will also support the VP of Operations & Strategy and their direct reports on key strategic initiatives and operational priorities.

We are looking for a data-driven, strategic thinker who can bridge high-level business objectives with operational execution. The ideal candidate thrives in a fast-paced environment, works cross-functionally to solve complex challenges, and brings an analytical and structured approach to problem-solving. If you thrive in a fast-paced, entrepreneurial environment and you are excited to make a significant impact on Reformation’s global growth, we’d love to hear from you.

What You’ll Do:

• Analysis and Insights: Leverage data and analytics to generate actionable insights that support key operational and strategic functions across the business. Develop reporting and dashboards to monitor performance, identify trends, and inform decision-making across areas such as Supply Chain, Customer Experience, and other critical business operations.
• Develop Our Long-Term Customer Support Strategy: Partner with the Customer Love team to shape the future of our customer support function, aligning processes and technology to enhance efficiency, improve customer satisfaction, and scale operations effectively.
• Customer Experience Enhancement: Use customer data to identify opportunities to improve the overall customer experience and reduce contact rate. Lead initiatives that improve self-service capabilities, streamline resolution processes, and enhance service quality across all touchpoints.
• Change Management: Drive cross-functional initiatives that require collaboration across multiple teams. Communicate changes effectively, ensuring smooth adoption of new processes, tools, and strategies.
• Process Improvement: Identify operational inefficiencies and implement scalable solutions to optimize workflows across key business functions. Collaborate cross-functionally to standardize best practices, eliminate bottlenecks, and drive overall operational excellence throughout the organization.

Who you are: 

• Experience: ~2-4 years of experience in consulting, investment banking, project management, or a strategic/analytical role in retail, e-commerce, or consumer goods. Experience with SQL and data visualization tools (e.g., Looker) is a plus
• Strategic Thinker: You can connect high-level business objectives to operational execution, anticipate challenges, and develop data-driven strategies that drive impact
• Results-Driven: You focus on measurable outcomes, optimizing processes and performance to improve efficiency, reduce costs, and enhance customer experience
• Analytical & Data-Savvy: You are comfortable working with complex data sets, using analytics to uncover insights and inform decision-making. SQL proficiency and experience with visualization tools (e.g., Looker) are a plus
• Process-Oriented: You excel at identifying inefficiencies and implementing scalable solutions that improve workflows across teams
• Adaptable & Fast-Paced: You thrive in a dynamic environment, balancing multiple priorities while staying focused on execution
• Self Starter: You take initiative, thrive in ambiguity, and solve challenges proactively—knowing when to push forward independently and when to seek input
• Collaborative & Influential: You work well cross-functionally, effectively communicating with technical and non-technical stakeholders to drive alignment and results
• Customer-Centric: You understand customer behaviors and pain points, using data to drive initiatives that improve the overall experience and reduce friction
• Change Management Leader: You are comfortable navigating change, driving adoption of new processes, and influencing teams to embrace innovation

Benefits & Perks:

• Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.
• We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees. 
• We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds. 
• We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world.
• You’ll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
• We care about the causes our employees care about so we donate to community efforts on a yearly basis. 
• We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.

Still don’t know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application.

CRPA Notice found here

Want some more?! - Sustainability, Forbes, Fast Company