Customer Love Associate (French-Bilingual / TX Based)

Who We Are:

Being naked is the #1 most sustainable option. We're #2. 

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this, and this. 

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

 

Position Name:  

Customer Love Associate - Texas Based & Remote / Bilingual (French/English)

 

What You’ll Do:  

• Provide consistently magical customer service across all customer service channels.
• Exceed customer expectations by developing creative solutions to problems and working across teams to solve them.
• Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item.
• Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible.
• Facilitate feedback loop with other internal teams such as Merchandising, Technology, and Product Development. 
• Support the Customer Strategy and International Digital team with small projects and translations 
• Gain insight into all aspects of the business and develop exposure to various teams.

 

Who You Are: 

• Must be based out of Texas
• Have 1 year of experience utilizing the French and English languages in a professional work environment. 
• Minimum 1 year of customer service experience 
• Strong written and verbal communication skills in both English and French, across all customer service channels, including email, chat, and text messaging
• Smart, incredibly organized, and driven toward excellence
• Passionate about Reformation’s mission and products
• Excited to work at a fast-growing company
• An incredibly friendly person who loves interacting with people and never loses their cool
• Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies
• Positive and willing to take on any task, big or small
• Able to meet deadlines consistently while juggling multiple tasks
• Flexible and able to work in a constantly changing environment 
• Productive, focused work style to successfully meet case volume expectations

Extra Credit:

• Prior experience on an e-commerce customer service team
• Proficiency with Kustomer and Google Suite

Availability:

We’re currently seeking full-time availability. The Reformation customer shops 24/7 around the globe. Must be willing and available to take on occasional rotating weekend shifts.

Compensation:                        

The wage for this position is $17.60 - $18.65 per hour, depending on location.                       

 

TO APPLY:  Please submit your resume and a short cover letter telling us about yourself and why you are a great fit.