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Coordonnateur(trice), comptes clients – Montréal / Coordinator, Customer Business Development

Montréal, Quebec, Canada

At Revlon, we create beauty innovations for everyone that inspire confidence and ignite joy every day.

Breaking beauty boundaries is in our company’s DNA. Since its game-changing launch of the first opaque nail enamel in 1932 (and later, the first long-wear foundation), Revlon has provided consumers with high-quality product innovation, performance, and sophisticated glamour. Elizabeth Arden made waves as a woman-led beauty company in the 1920s. In 1931, Almay became the original hypoallergenic, fragrance-free beauty brand.

Today, Revlon resiliently continues its legacy as a leading global beauty company. Our diverse portfolio—which consists of some of the world’s most iconic brands and product offerings in color cosmetics, skincare, hair color & care, personal care, and fragrances—is sold around the world through prestige, professional, mass, and direct-to-consumer retail channels. These brands include Revlon, Revlon Professional, Elizabeth Arden, Almay, American Crew, CND, Cutex, Mitchum, Sinful Colors, Creme of Nature, Christina Aguilera, John Varvatos, Juicy Couture, Ed Hardy and more.

We honor our heritage, embrace change, and applaud diversity. We champion our employees and celebrate our consumers.

We are Revlon, together, transforming beauty.

This role is a Remote Role: This is a fully remote position. Candidates may work from anywhere within the Montreal region, with occasional travel to Customers, or Revlon's Mississauga office.

Overview:

Under the leadership of the Sr. Customer Business Development Manager, the Customer Business Development Coordinator plays a critical role in ensuring best-in-class execution across Quebec retail partners, with a strong focus on Metro banners (Jean Coutu & Brunet). This role goes beyond administration - it is a true executional backbone of the business, ensuring that all commercial initiatives are flawlessly delivered in-store, on time, and aligned with customer expectations. The ideal candidate brings hands-on experience within the beauty industry in Québec, understands retailer dynamics (Metro an asset), and thrives in a fast-paced, detail-driven environment.

Responsibilities

1. Customer Execution & Submissions Excellence

  • Own end-to-end execution of all customer-facing submissions (listings, displays, returns, pricing, planograms) via retailer portals
  • Ensure accuracy, compliance, and timeliness of all documentation 
  •  Act as the gatekeeper of executional excellence across all Quebec accounts 
  •  Manage product lifecycle administration: new items, discontinuations, RA tracking

2. Promotional & Commercial Coordination

  • Co-manage the promotional calendar with the CBDM , no charge orders
  • Lead weekly promotional alignment meetings (internal coordination)
  • Execute display listings and ensure alignment with retailer timelines 
  • Support sell-in readiness (order forms, sell sheets, product assets, promotion presentation)

3. Planogram & In-Store Execution 

  • Prepare and manage planogram resets (Ins & Outs, updates, templates)
  • Track modular execution from planning to in-store implementation
  •  Coordinate with merchandising teams and field sales to ensure flawless execution
  • Support reline periods and ensure smooth rollout in stores

4. New Store Openings / Renovations (NSO)

  • Own NSO tracker and ensure full visibility on timelines and requirements 
  • Coordinate all stakeholders (internal teams, field, retailers) 
  • Ensure on-time and flawless execution of openings, relocations and renovations

5. Cross-functional Coordination & Support

  • Act as a key liaison between: Sales, Marketing, Logistics, Field teams 
  • Support deduction clearing and administrative follow-ups 
  • Manage ad hoc requests with agility and ownership

6. Field Communication & Business Support

  • Contribute to monthly field bulletins (priorities, RA’s, key actions etc.)
  • Support field teams with clear execution guidelines
  • Ensure alignment between head office strategy and in-store reality

Qualifications:

  • Minimum 2+ years in CPG or beauty industry (strong asset)
  • Experience working with Québec retailers (particularly Metro, Jean Coutu, and Brunet - a strong asset).
  • Strong understanding of retail execution and store realities

Skills & Abilities:

  • Bilingual (French/English) – required 
  • Strong attention to detail with disciplined execution
  • Excellent organizational and multitasking skills
  • Proficient in Excel and PowerPoint with a tracker-driven mindset
  • Ability to thrive in a fast-paced, constantly evolving environment

Who you are:

  • Strong ownership and accountability
  • Proactive problem solver with a solutions-oriented approach
  • Collaborative team player with excellent interpersonal skills
  • Resilient, adaptable, and results-driven with a “get things done” attitude

Revlon is unable to sponsor or transfer employment visas for this role; candidates must be legally authorized to work in Canada.

#LI-Remote #LI-CH2

The base pay range for this position is $52,000 - $56,000/ year; however base pay offered may vary depending on skills, experience, job-related knowledge, and geographic location. Certain positions may also be eligible for short-term incentives as part of total compensation.

Employees (and their families) are eligible for medical, dental, and vision benefits. Employees are covered by the co-paid basic life insurance policy and short-term disability insurance. Other benefits offered to employees include but are not limited to the following: long-term disability, healthcare spending accounts, Employee and Family Assistance Program, Health & Fitness Reimbursement etc. Employees are also able to enroll in our Registered Retirement Savings Plan (RRSP) and Registered Pension Plan (RPP).

Employees will also receive 3 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year. Vacation will depend on role.

 

 

Job Title:

Coordonnateur(trice), comptes clients – Montréal / Coordinator, Customer Business Development

Ce poste est un poste à distance

Il s’agit d’un poste entièrement en télétravail. Les candidats peuvent travailler de n’importe où dans la région de Montréal, avec des déplacements occasionnels chez les clients ou au bureau de Revlon à Mississauga.

 

Aperçu du poste

Relevant du/de la gestionnaire principal(e), développement des affaires clients, le/la coordonnateur(trice), développement des affaires clients joue un rôle clé dans l’excellence de l’exécution auprès des partenaires de détail au Québec, avec un fort accent sur les bannières Metro (Jean Coutu et Brunet).

Ce rôle va bien au-delà de l’administration : il constitue le véritable pilier de l’exécution commerciale, assurant que toutes les initiatives commerciales sont déployées impeccablement en magasin, dans les délais prescrits et en conformité avec les attentes des clients.

La personne idéale possède une expérience terrain dans l’industrie de la beauté au Québec, comprend bien la dynamique des détaillants (l’expérience avec Metro est un atout) et évolue avec aisance dans un environnement rapide et axé sur les détails.

 

Responsabilités

  1. Excellence en exécution client et en soumissions
  • Prendre en charge l’exécution de bout en bout de toutes les soumissions clients (listings, présentoirs, retours, prix, planogrammes) via les portails des détaillants
  • Assurer l’exactitude, la conformité et le respect des échéanciers pour toute la documentation
  • Agir comme gardien(ne) de l’excellence opérationnelle pour tous les comptes du Québec
  • Gérer l’administration du cycle de vie des produits : nouveaux articles, discontinuations, suivi des RA
  1. Coordination promotionnelle et commerciale
  • Co-gérer le calendrier promotionnel avec le/la gestionnaire du développement des affaires clients (CBDM), incluant les commandes sans frais
  • Animer les rencontres hebdomadaires d’alignement promotionnel (coordination interne)
  • Exécuter les listings de présentoirs et assurer l’alignement avec les échéanciers des détaillants
  • Soutenir la préparation au sell-in (bons de commande, fiches de vente, outils produits, présentations promotionnelles)
  1. Planogrammes et exécution en magasin
  • Préparer et gérer les réinitialisations de planogrammes (entrées/sorties, mises à jour, gabarits)
  • Suivre l’exécution des des relines, de la planification à l’implantation en magasin
  • Coordonner avec les équipes de marchandisage et les ventes terrain afin d’assurer une exécution sans faille
  • Soutenir les périodes de reline et assurer un déploiement fluide en magasin
  1. Ouvertures de nouveaux magasins / rénovations (NSO)
  • Être responsable du suivi des NSO et assurer une visibilité complète des échéanciers et requis
  • Coordonner l’ensemble des parties prenantes (équipes internes, terrain, détaillants)
  • Assurer une exécution ponctuelle et impeccable des ouvertures, relocalisations et rénovations
  1. Coordination interfonctionnelle et soutien
  • Agir comme point de liaison clé entre les équipes Ventes, Marketing, Logistique et Terrain
  • Soutenir le traitement des déductions et les suivis administratifs
  • Gérer les demandes ponctuelles avec agilité et sens des responsabilités
  1. Communication terrain et soutien aux affaires
  • Contribuer aux bulletins mensuels destinés aux équipes terrain (priorités, RA, actions clés, etc.)
  • Soutenir les équipes terrain avec des directives d’exécution claires
  • Assurer l’alignement entre la stratégie du siège social et la réalité en magasin

 

Exigences

  • Minimum de 2 ans d’expérience dans produits de grande consommation (CPG) ou l’industrie de la beauté (atout important)
  • Expérience avec les détaillants québécois, particulièrement Metro, Jean Coutu et Brunet (atout majeur)
  • Bonne compréhension de l’exécution au détail et des réalités en magasin

 

Compétences et aptitudes

  • Bilinguisme français/anglais – requis
  • Excellente attention aux détails et rigueur dans l’exécution
  • Solides compétences organisationnelles et capacité à gérer plusieurs priorités
  • Maîtrise d’Excel et PowerPoint, avec une approche axée sur les suivis et indicateurs
  • Capacité à évoluer dans un environnement rapide et en constante évolution

 

Profil recherché

  • Sens aigu des responsabilités et de l’imputabilité
  • Esprit proactif, axé sur les solutions
  • Joueur(se) d’équipe collaboratif(ve) avec d’excellentes habiletés interpersonnelles
  • Résilient(e), adaptable et orienté(e) résultats, avec une attitude « on livre »

 

Revlon n’offre pas de parrainage ni de transfert de visa de travail pour ce poste. Les candidats doivent être légalement autorisés à travailler au Canada.

#LI-Remote #LI-CH2

La fourchette salariale de base pour ce poste se situe entre 52 000 $ et 56 000 $ par année. Le salaire offert peut varier selon les compétences, l’expérience, les connaissances liées au poste et la localisation géographique. Certains postes peuvent également donner droit à des incitatifs à court terme dans le cadre de la rémunération globale.

Les employés (et les membres de leur famille) ont accès à des régimes d’assurance médicale, dentaire et soins de la vue. Les employés sont couverts par une assurance vie de base partagée ainsi qu’une assurance invalidité de courte durée. D’autres avantages incluent notamment l’assurance invalidité de longue durée, des comptes de dépenses de soins de santé, un programme d’aide aux employés et à la famille, un remboursement pour la santé et le mieux‑être, etc. Les employés peuvent également cotiser au Régime enregistré d’épargne‑retraite (REER) et au Régime de pension enregistré (RPE).

Les employés bénéficient également de 3 semaines de vacances, calculées au prorata pour la première année d’emploi, ainsi que de 12 jours fériés payés par année civile. Les vacances peuvent varier selon le poste.

 

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