Customer Business Manager (CVS Hair)

At Revlon, we create beauty innovations for everyone that inspire confidence and ignite joy every day.

Breaking beauty boundaries is in our company’s DNA. Since its game-changing launch of the first opaque nail enamel in 1932 (and later, the first long-wear foundation), Revlon has provided consumers with high-quality product innovation, performance, and sophisticated glamour. Elizabeth Arden made waves as a woman-led beauty company in the 1920s. In 1931, Almay became the original hypoallergenic, fragrance-free beauty brand.

Today, Revlon resiliently continues its legacy as a leading global beauty company. Our diverse portfolio—which consists of some of the world’s most iconic brands and product offerings in color cosmetics, skincare, hair color & care, personal care, and fragrances—is sold around the world through prestige, professional, mass, and direct-to-consumer retail channels. These brands include Revlon, Revlon Professional, Elizabeth Arden, Almay, American Crew, CND, Cutex, Mitchum, Sinful Colors, Creme of Nature, Christina Aguilera, John Varvatos, Juicy Couture, Ed Hardy and more.

We honor our heritage, embrace change, and applaud diversity. We champion our employees and celebrate our consumers.

We are Revlon, together, transforming beauty.

This role is a Hybrid Role if based in NYC: Employees are expected to work from our New York City office 3 days per week and may work remotely the remaining days.

If located outside of NYC, this role is fully remote, with candidates preferably in Rhode Island, or the North East. 

Overview:

Responsible for developing, executing, and fostering a collaborative business partnership between Revlon’s Hair Coloring (Colorsilk), Hair Styling (American Crew/Crème of Nature), Mitchum AP/DO, & Revlon Nail Color (CND) business at CVS that delivers volume, share and profit objectives for Revlon, and contributes to the customer’s total category growth. Through a total understanding of customer and company business objectives, the candidate will develop a cohesive vision, joint business plan strategy, and action plans that will deliver, with excellence, the agreed-to business results. Responsible for challenging the status quo to develop new go-to- market opportunities and obtain widespread support by working effectively with others. Ability to penetrate across the customer organization, including merchandising, marketing, supply chain and finance at the appropriate levels, institute agreed to business principles, and have regular contact.

Responsibilities:

In Partnership with Sr. Director Develops, implements, and monitors Revlon’s Joint Business Category Plan with CVS

• Utilizes strong customer focus to understand key drivers of business and action customer needs
• In conjunction with Associate Business Manager, collects business, point of sale, and market trend data and analyzes to determine new business opportunities
• Pro-actively works with all internal and external contacts to achieve business goals
• Development consumption forecasts
• Tracks and analyzes weekly/monthly results to determine progress against plan and identify gaps and opportunities
• Creates “Close the Gap” plans where required

Manages development of Omni-Channel Strategies:

• Weekly internal communication to account for results and gap closing actions
• Pro-actively works with all internal and external contacts to achieve business goals
• Develop and implement business building strategic plans to capitalize on opportunities and mitigate risks

In conjunction with the Demand Planning team, maintain up to date Shipment forecast

• Identify opportunities and risks to plan and report out in Demand Meetings
• Develop and implement business building strategic plans to capitalize on opportunities and mitigate risks
• Actively participate in monthly demand review meetings

Lead, develop and facilitate internal and external relationships in support of the business objectives

1. Internal - Contribute point of view and develop retail action plans to improve shelf conditions and become more efficient with internal teams listed below
   • Sales Insights and Strategies Team
   • Marketing
   • Customer Marketing
   • Finance
   • Logistics and Inventory Management
2. External – Key strategic alignment/influence with external teams listed below
   • Category Management
   • Personalization Team
   • Store Operations
   • Finance

Manage the Market Development Fund (MDF) for the customer’s brands to ensure account profitability

• Determines financial needs based on business plans and ROI analysis
• Analyzes payback on incremental investment required
• Gains authorization for investment
• Tracks actual investment vs. plan to ensure budget adherence
• Processes account claims on an on-going and timely basis
• Manages the customer P&L to meet objectives set forth by CBD Leadership

In conjunction with Inventory planning and Logistics team work to mitigate returns risk

• Manage timely shut off of discontinued SKUs based on customer inventory
• Implement markdowns where there is a financial benefit
• Review all New/Bonus PPK’s to determine the “right” amount of inventory is sent to each store

Execute Long Range Planning and annual Joint Business Plans that incorporates company and customer timelines to ensure maximum execution and volume from joint efforts to include:

• Developing long-term, profitable, and sustainable growth across Revlon and Customers KPIs

Requirements:

• 3-5+ years direct selling experience within CPG industry required (Cosmetics, specific applicable Channel experience preferred)
• Travel required, up to 30% depending on location and customer base.

• Strategic Thinking

  • Demonstrated ability to identify both short and long range sustainable growth opportunities based on in-depth understanding of both company and customer strategies.
  • Strong analytical skills and experience converting analytical information into Sales tools to promote sales and profit goals within customer business plans.
  • Demonstrated ability to take appropriate risks as part of a comprehensive long-range growth plan.

#LI-CH2 #LI-Remote

Revlon is unable to sponsor or transfer employment visas for this role; candidates must be legally authorized to work in the United States without current or future visa support.

The base pay range for this position is $95,000 - $115,000/ year; however base pay offered may vary depending on skills, experience, job-related knowledge, and geographic location. Certain positions may also be eligible for short-term incentives as part of total compensation.

Employees (and their families) are eligible for medical, dental, and vision benefits. Employees are covered by the company-paid basic life insurance policy and company-paid short-term disability insurance (the benefit commences upon hire and allows for a portion of base salary for up to 26 weeks if you are disabled). Other benefits offered to employees include but are not limited to the following: long-term disability, supplemental life insurances, flexible spending accounts, critical illness insurance, group legal, identity theft protection, etc. Employees are also able to enroll in our 401k Retirement Savings Plan.

Employees will also receive 3 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year. Vacation will depend on role.

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