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Director of Facilities Management - Single Family
Location: Rise AMG Corporate OfficeSchedule: Monday - Friday, 8:00 AM - 5:00 PMCompensation: $75,000-80,000
Position Summary:RISE Association Management Group is seeking a seasoned Facilities Operations Manager to oversee the physical operations of our condominium and large-scale single-family communities. This role is responsible for establishing standardized procedures, managing major project scopes and bids, training on-site maintenance staff, and ensuring consistent, high-quality facility operations across our portfolio.
This is not a behind-the-desk role — you’ll be hands-on in the field, working closely with boards, community managers, vendors, and maintenance personnel to raise the bar on asset performance and customer satisfaction.
Key Responsibilities:
Develop, review, and manage scopes of work for capital and major repair projects (e.g., roofing, painting, mechanical systems)
Lead vendor bidding and selection processes, ensuring compliance, fair pricing, and performance standards
Onboard new properties with operational setup, including inspection protocols, vendor plans, and PM schedules
Write and implement operational manuals, preventive maintenance programs, and SOPs tailored to each site
Conduct routine property audits and inspections, ensuring safety, appearance, and system functionality
Train and supervise on-site maintenance personnel, including performance standards, documentation, and task management
Support community managers with technical work order escalation, contractor oversight, and complex maintenance needs
Build long-term relationships with vetted vendors and assist with contract management
Maintain compliance with local codes, life safety requirements, and manufacturer-recommended best practices
Preferred Qualifications:
5–8 years of experience in facilities, property operations, or construction management (HOA/Condo experience preferred)
Strong knowledge of building systems: HVAC, electrical, plumbing, life safety, roofing, etc.
Demonstrated experience creating scopes, managing bids, and working with contractors
Proficiency in drafting preventive maintenance plans and using PM tracking software
Strong communication skills; able to train, motivate, and direct on-site staff
Organized, field-oriented, and comfortable traveling to properties throughout the portfolio
Certifications such as CAM, CMCA, or trade licenses (e.g., HVAC, electrical) are a plus
Work Environment:
Full-time, based out of RISE HQ with frequent travel to Houston
Reports to: VP of Operations or Regional Director
Must be comfortable in both field and office environments
Community Association Portfolio Director
Community Association Portfolio Director
Location: Remote/Hybrid (MUST BE BASED IN THE GREATER HOUSTON AREA)Compensation: $80,000-$95,000 plus bonus potential
Position Overview
We’re looking to hire an eager, curious, and effective Portfolio Director to join our growing team. As a Portfolio Director with RISE, you’ll provide management, direction, and leadership to ensure a team of Community Association General Managers to help lead their clients to success. This role is accountable to our clients to deliver the “RISE Difference” and to our team of managers to lead the way by overseeing all aspects of our service delivery. You’ll need to be a dynamic leader capable of managing a team, maintaining strong client relationships, creative problem-solving, and maintaining a strong culture of service and accountability. You’ll establish goals and provide direction and planning to achieve them, and administer the day-to-day operations of the Associations, which include facility, financial, and administrative management. This position requires great leadership and communication skills, an understanding of financials, property management, and community association fundamentals. This role also requires a “find a way” mentality, a strong work ethic, and the ability to work in a fast-paced environment with many competing priorities. This role involves being a leadership team member and interacting with clients regularly. Evening meetings with clients are routine in this role and are expected often.
Key Responsibilities
Performance Management of a Team:
Performance management of all direct reports.
Influences and mentors’ team.
Develops and leads with participatory involvement portfolio team meetings, all team meetings, and individual manager touch-base meetings.
Uses internal and external organizational development tools, resources, and leadership teams to stabilize the retention of staff members and develop career paths for those who desire growth.
Provides ongoing training and development of team members and ensures implementation of best practices and company policies. Must be able to train on financial fundamentals and general property operations.
Uses Company tools, policies, and philosophies in the job, and integrates to the team and staff.
Operations Management:
Ensure compliance with the RISE Way at all locations, including the use of standard procedures, adherence to policies, and appropriate use of tools and programs by staff in the day-to-day management and operations.
Provides financial and operational leadership to clients and functions as a consultant to help achieve stated objectives.
Reviews monthly Board of Directors packet prepared by staff for content and structure.
Attends board and membership meetings proactively, in an effort to mentor managers, create and maintain relationships with board members, and ensure client retention.
Reviews any mass mailings to the membership (budget information, newsletters, election information, etc.) produced by staff supervised.
Monitors compliance with the Texas Property Code and other applicable laws for accounts managed by the team.
Client Relationship Management:
Build and maintain strong client relationships.
Assisting clients to further their goals and ensure our clients are happy and successful.
Provides five-star customer service at all times by attending to all calls and messages within a twenty-four (24) hour period.
Mentors the Association Manager with respect to resident portals, property inspections, financial reporting, leadership, Board and committee relations, and contracts.
New Account onboarding.
Required Skills, Knowledge, and Experience
Strong leadership and management skills.
At least 4 years of experience in a leadership role with direct reports.
At least 2 years of experience in community association management.
General understanding of basic accounting principles.
Proficiency in Microsoft Office Suite and strong data entry skills.
Professional communication skills (phone, interpersonal, written, verbal, etc.).
Proven Ability to grow and develop team member's path to success.
Proven track record of board relationship development.
Education/Certification Requirements
Bachelor’s Degree from an accredited university preferred. High School Diploma or equivalent experience.
Additional Information
All your information will be kept confidential according to EEO guidelines.
FLSA Status: Exempt
Status: Full-Time
Physical Requirements
Ability to lift up to 20 lbs.
Majority of work will be seated, but requires standing, walking, and sitting throughout the day.
Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Compensation and Benefits
Pay Range: $80,000 - $95,000 plus bonus potential
Benefits Package:
20 Days of PTO per Year + 11 Paid Holidays
Group Health (75% ER Paid)
Life & AD&D Insurance
Available Dental, Vision, Short Term Disability, etc.
401(K) Plan
Regional High Rise Director
Regional High Rise Director
Location: Rise Corporate OfficeCompensation: $85,000-$100,000 plus bonus potential
Position Overview
We’re looking to hire an eager, curious, and effective Regional High Rise Director to join our growing team. As a High Rise Director with RISE, you’ll provide management, direction, and leadership to a team of General Managers to help lead their clients to success. This role is accountable to our clients to deliver the “RISE Difference” and to our team of managers to lead the way by overseeing all aspects of our service delivery. You’ll need to be a dynamic leader capable of managing a team, maintaining strong client relationships, creative problem-solving, and maintaining a strong culture of service and accountability. You’ll establish goals and provide direction and planning to achieve them, and administer the day-to-day operations of the Associations, which include facility, financial, and administrative management. This position requires great leadership and communication skills, an understanding of financials, property management, and community association fundamentals. This role also requires a “find a way” mentality, a strong work ethic, and the ability to work in a fast-paced environment with many competing priorities. This role involves being a leadership team member and interacting with clients regularly. Evening meetings with clients are routine in this role and are expected often.
Key Responsibilities
Performance Management of a Team:
Performance management of all direct reports.
Influences and mentors’ team.
Develops and leads with participatory involvement portfolio team meetings, all team meetings, and individual manager touch-base meetings.
Uses internal and external organizational development tools, resources, and leadership teams to stabilize the retention of staff members and develop career paths for those who desire growth.
Provides ongoing training and development of team members and ensures implementation of best practices and company policies. Must be able to train on financial fundamentals and general property operations.
Uses Company tools, policies, and philosophies in the job, and integrates to the team and staff.
Operations Management:
Ensure compliance with the RISE Way at all locations, including the use of standard procedures, adherence to policies, and appropriate use of tools and programs by staff in the day-to-day management and operations.
Provides financial and operational leadership to clients and functions as a consultant to help achieve stated objectives.
Reviews monthly Board of Directors packet prepared by staff for content and structure.
Attends board and membership meetings proactively, in an effort to mentor managers, create and maintain relationships with board members, and ensure client retention.
Reviews any mass mailings to the membership (budget information, newsletters, election information, etc.) produced by staff supervised.
Monitors compliance with the Texas Property Code and other applicable laws for accounts managed by the team.
Client Relationship Management:
Build and maintain strong client relationships.
Assisting clients to further their goals and ensure our clients are happy and successful.
Provides five-star customer service at all times by attending to all calls and messages within a twenty-four (24) hour period.
Mentors the Association Manager with respect to resident portals, property inspections, financial reporting, leadership, Board and committee relations, and contracts.
New Account onboarding.
Required Skills, Knowledge, and Experience
Strong leadership and management skills.
At least 4 years of experience in a leadership role with direct reports.
At least 2 years of experience in community association management.
General understanding of basic accounting principles.
Proficiency in Microsoft Office Suite and strong data entry skills.
Professional communication skills (phone, interpersonal, written, verbal, etc.).
Proven Ability to grow and develop team member's path to success.
Proven track record of board relationship development.
High Rise building knowledge.
Education/Certification Requirements
Bachelor’s Degree from an accredited university preferred. High School Diploma or equivalent experience.
Additional Information
All your information will be kept confidential according to EEO guidelines.
FLSA Status: Exempt
Status: Full-Time
Physical Requirements
Ability to lift up to 20 lbs.
Majority of work will be seated, but requires standing, walking, and sitting throughout the day.
Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Compensation and Benefits
Pay Range: $85,000 - $100,000 plus bonus potential
Benefits Package:
20 Days of PTO per Year + 11 Paid Holidays
Group Health (75% ER Paid)
Life & AD&D Insurance
Available Dental, Vision, Short Term Disability, etc.
401(K) Plan