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Sales Development Representative

North America

About ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part: our team. We're a group of 150+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.

We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!

 

About the Role

We’re on the lookout for a Sales Development Representative (SDR) who has an interest in working inbound leads to help grow our sales pipeline. Reporting to the Director of Business Development, you’ll be the front-line connection with prospects, mastering the sales process and qualification and setting our Account Executives up for success. This role is a hybrid (in-office/remote) position that involves researching, initiating and maintaining relationships, and capitalizing on every opportunity to foster growth. 

What You'll Do

  • Inbound Prospecting
  • Promptly engage with inbound inquiries to ensure a smooth and efficient intake process for potential ROLLER customers.
  • As the first point of contact for potential customers, you'll play a pivotal role in shaping their initial experience with ROLLER, creating a positive and lasting impression that elevates ROLLER's value from the very first interaction.
  • Generate new business leads through inbound opportunities via calls and emails.


About You

  • You are based in Austin, Texas and excel in a hybrid work environment, balancing in-office collaboration and remote productivity.
  • While 1-2 years of SDR experience in the B2B SaaS industry is a plus, we welcome candidates who show potential, drive, and a passion for sales even if they are new to the role.
  • A proven track record of meeting or exceeding quotas, with a solid grasp of qualification frameworks like MEDDICC or BANT. Experience with Salesforce, HubSpot, or similar CRM platforms is a big plus, as is proven success running outbound sales strategies.
  • Exceptional communication and interpersonal skills are second nature to you—you know how to build strong relationships and communicate clearly with both clients and team members.

 

Your Qualities

  • Hard-Working & Resilient: You embrace challenges and persist through setbacks, seeing every obstacle as a chance to grow and improve.
  • Creative & Intelligent: You approach problems with a fresh perspective, constantly bringing innovative ideas to the table and solving complex issues with ease.
  • Adaptable: You thrive in fast-paced environments, easily shifting gears when priorities change.
  • Coachable: You’re hungry to learn and grow, receptive to feedback, and quick to implement new strategies to elevate your performance.
  • Positive & Collaborative Attitude: You bring energy and enthusiasm to your work. When things get tough, you maintain a positive attitude and roll with the punches.

 

Perks!

  • Attractive compensation package and benefits.
  • You get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
  • 20 days of paid time off (PTO), 10 sick days, and 13 paid US holidays.
  • 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate).
  • 16 weeks paid Parental leave for primary carers and 4 weeks paid Parental leave for secondary carers.
  • Free Medical Insurance.
  • 401(k) Plan with a 100% match on contributions up to 5%.
  • Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
  • Team member Assistance Program to proactively support our team's health and well-being, access to coaching, education modules, weekly webinars, and more.
  • Highly flexible work environment with an All Access pass to WeWork, depending on your location.
  • Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
  • Individual learning and development budget plus genuine career growth opportunities as we continue to expand!

 

What You Can Expect

  1. Initial call with our Talent Acquisition Manager
    You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
  2. Interview with our Director of Business Development
    You'll get to meet with the hiring manager to learn more about the role & ROLLER whilst also talking through your experience in more detail.
  3. Role Play Working Session
    This is where you will get to assemble all you have learned during the interview process and share your plan for your first year at ROLLER.
  4. Loop Interviews
    This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for!
  5. Offer
    If all lights are green and the fit feel right, we'll conduct reference checks and you'll receive an offer to join!

Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment
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