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Hike Guide (On-Call)

Lana'i City, Hawaii

Pay Rate: $25.75 / hour

POSITION OVERVIEW 

Sensei is seeking a highly skilled Hike Guide to join our team. Sensei Hike Guides are responsible for creating customized experiences for Sensei guests. The Hike Guide is responsible for leading guests on safe, fun, and informative hiking experiences. All efforts are directed towards guest satisfaction, safety, organization, proper technical procedures, and professionalism.  They lead individual and group guided hikes while providing a high caliber of service and will report to the Wellness Manager. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:  

  • Offer the highest caliber guidance to guests in private and group hikes, including hike preparation and breakdown 
  • Guide guests safely and be able to manage their physical limitations 
  • Evaluate environmental conditions and make the call if need to cancel hike if conditions are too severe 
  • Ability to verbally communicate effectively with guests and co-workers.    
  • Maintain the hike gear according to protocols.   
  • Remain proficient in computer operating software systems and reporting required by your position 
  • Maintain complete confidentiality in all guest/program matters in accordance with company policies 
  • Local knowledge of the cultural history and ability to story tell to share with guests  
  • Ability to address First Aid Needs 
  • Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers 
  • Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner 
  • Teamwork - Develop and promote teamwork and cooperation among co-workers 
  • Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company. 
  • Other duties as assigned 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience 

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.  
  • Ability to handle guests in difficult situations and under pressure. 
  •  Able to calibrate on when to make the call to safely go on the hike or have an alternate activity for guests if the weather is inclement.   

Required Technical / Other Skills and Abilities 

  • Strong written and verbal communication skills 
  • Be able to guide guest of all levels
  • Ability to monitor and observe client performance indoors and outside (in daylight and lowlight evening conditions) 
  • Friendly demeanor, great smile, energetic, calm, and empathetic 
  • Able to make sound decisions when in a stressful situation 
  • Organized and able to prioritize  
  • Must be able to operate equipment, including: an iPad, computer, hand radio, and be able to text message. 
  • Ability to climb stairs, bend, stretch, reach above shoulders, kneel, twist, and grip items. 
  • Responsible to set up equipment for class, pull a trolley with the equipment, and breakdown and clean equipment 
  • Must be able to bend, stretch, sit, stand, and walk for extended periods of time, at least, up and down hill and stairs in various weather conditions and temperatures. 
  • Ability to push and pull equipment. 
  • Ability to lift and carry 30 pounds for 5km +  
  • Performs additional related duties as requested by a manager at any time 
  • Must be able to have flexible hours and work weekends, and holidays. 
  • Candidates must have valid work authorization for the U.S. 

Required Licenses/Certifications 

  • CPR/AED Certification 

Traits We Value

  • Loves a good challenge
  • Resourceful and adaptable
  • A strong sense of curiosity
  • Embraces feedback and constantly seeks to improve
  • Collaborative and knows how to get things done as part of a team

Compensation & Benefits

  • Competitive Hourly Rate
  • Access to Meditation,Yoga and Fitness classes 
  • Attend Wellness Lectures
  • On Property Gym Access
  • Discount on Spa & Salon services
  • Lunch 

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report.

 

 

 

 

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