Client Integration Officer

Overview

Responsibilities:

• Work with our customer’s developers in the testing environment, to help them implement Shift4 products and services, in accordance with our APIs and technical specifications.
• Answer questions and guide customers during their implementation process.
• Troubleshoot reported technical issues or difficulties, identify the root cause and provide solutions (including debugging of programming codes).
• Take ownership of any reported errors/bugs until a satisfactory resolution is achieved.
• Proactively monitor the client’s development progress and document all activities until the project is successfully completed.
• Ensure that all integrations are completed efficiently and to a high standard, to ensure successful payment processing after the customer goes live.
• Monitor and support the customer as they transition to the live payment processing environment.
• Provide a technical handover to affiliate teams to make sure everyone is aware of the implementation details.

Key Requirements:          

• Previous experience in a customer service / technical support/testing role would be considered an asset.
• Have good interpersonal skills for building relationships with colleagues at all levels.
• Be technical minded and be able to problem-solve.
• Be able to prioritise and multitask whilst delivering high-quality standards.
• Be fluent in English, both written & spoken.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.