Compliance Manager - Retail

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI 

Role Description:

In this position you will develop ShipBob’s retail compliance program. This new role will work cross functionally with several internal ShipBob departments to design and execute new processes. You will leverage, establish, and maintain relationships with all major retailers and play a key role in ensuring ShipBob’s success in navigating the complex B2B supply chain ecosystem. This role reports to the Senior Manager, Supply Chain Innovation. 

What you’ll do:

• Review compliance guides for retailers, create summarized documentation within our WMS to ensure fulfillment teams comply with requirements. 
• Ensure B2B retailer requirements’ matrix and associates shared documents are maintained and updated as needed and when new retailers or merchants are on boarded or existing ones have changes. 
• Monitor retailer compliance guides and update ShipBob WMS and training as requirements change. 
• Collaborate with product and engineering teams to identify and scope WMS features to enhance retailer compliance. 
• Work with sales operations to identify high priority retailers we need to support. 
• Own retailer chargebacks investigations and ensure corrective actions are put in place to prevent chargebacks. 
• Analyze data and present results regarding chargebacks. Assist operations with corrective action plants to mitigate recurrence. 
• Use chargeback data to identify operational gaps within our facilities and improve our B2B training and processes. 
• Partner with key stakeholders on functional teams to develop a set of KPIs to manage compliance performance. 
• Create, coordinate and update compliance calendar to include notifications of updates/training/platform changes. 
• Assist training team in documenting relevant B2B SOPs and ensuring timely updates are made as needed. 
• Attend retailer trade events as necessary to stay abreast of key trends. 
• Perform periodic billing audits to ensure procedures are followed and the company is not incurring unnecessary cost by performing out of scope tasks. 
• Mentor and train future team members on creating compliance guides and disputing chargebacks. 
• Other duties and responsibilities as necessary. 

What you’ll bring to the table:

• 3-5 years’ experience in B2B Compliance. 
• Experience working with many different 3PLs is a plus. 
• Past experience successfully disputing retailer chargeback claims and delivering operational efficiency. 
• In-depth knowledge of current best practices in fulfillment and vendor compliance. 
• Excellent written and oral communication skills. 
• Advanced user of Excel. 
• A hands-on, creative problem solver who is willing to roll up their sleeves to get the job done and focus on results. 
• Ability to travel as necessary. 

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Flexible Time Off Program 
• Paid Sick Leave  
• Floating Holidays (2 days/year) 
• Wellness Days (1 day/quarter) 
• 401K Match  
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $86,670 - 144,450. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies. 

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. 

About You: 

The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. 

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us:  

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. 

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.