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Customer Success Architect

Remote - US

 

 

The Customer Success Architect (CSA) team provides technical expertise for the post-sales customer experience.  Customer Success Architects are responsible for making sure that our customers are meeting their objectives. They are a vital component of our company’s success, working with customers, partners, and product teams to deliver success for our valued customers.  CSA supports multiple post-sales roles including GTM, Support, & Product. 

What You Will Be Doing

  • Sigma champion and product expert, customers will look to you for advice and expertise
  • Advisor to our customers on technical best practices including   
    • Sigma best practices and patterns
    • Performance and tuning
    • Security including SSO, team organization, and row-level security
    • Embedded and API access
    • Related data products like CDW, ETL, and catalog tools
  • Capture product feedback from customers and engage with the product team to improve our product roadmap
  • Identify new use cases to grow accounts and find areas where Sigma can provide the most value to ensure renewals
  • Cultivate customer references for the marketing team

Qualifications We Need

  • Minimum 10 years of business intelligence experience working in a customer-facing technical role (customer success or consulting)
  • Customer relationship skills
  • Experience implementing production business intelligence solutions
  • Embedded experience 
  • Experience with database concepts
  • Data warehouse experience - cloud data warehouse preferred (Snowflake, Redshift, BigQuery)
  • Bachelor’s degree in computer science or related field or equivalent technical experience
  • Ability to work remotely full-time with up to 50% travel (eventually)

Qualifications We Want (also, skills you’ll learn!)

  • Experience at a SaaS company or with cloud architectures
  • Experience with data analytics business use cases
  • Startup experience

The base salary range for this position is $110,000 - $145,000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.

About us:

Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for themselves, and make better, faster decisions. The award-winning software was built to capitalize on the performance power of cloud data warehouses to combine data sources and analyze billions of rows of data instantly via an intuitive, spreadsheet-like interface – no coding required.

Since launching with its unique interface, Sigma Computing has added features such as collaboration tools and embedded analytics capabilities. The most recent product launch included a set of AI tools such as forecasting capabilities, an AI copilot and a notebook interface for users who prefer a code-first environment.

Sigma announced its $200M in Series D financing in May 2024, to continue transforming BI through its innovations in AI infrastructure, data application development, enterprise-wide collaboration, and business user adoption. Spark Capital and Avenir Growth Capital co-led the Series D funding round, with additional participation from a group of past investors including Snowflake Ventures and Sutter Hill Ventures.The Series D funding, raised at a valuation 60% higher than the company’s Series C round three years ago, promises to further accelerate Sigma’s growth.   

Come join us!

Benefits For Our Full-Time Employees:

  • Equity
  • Generous health benefits
  • Flexible time off policy. Take the time off you need!
  • Paid bonding time for all new parents
  • Traditional and Roth 401k
  • Commuter and FSA benefits
  • Lunch Program
  • Dog friendly office

Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.

Note: We have an in-office work environment in both our SF & NYC office.

 

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