Sales Administrator

THE COMPANY

Silvus Technologies is dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and ever evolving Mobile-Networked MIMO waveform. Together, our radios and waveform provide vital communications for mission-critical applications in the harshest environments from underground tunnels to high-altitude balloons. 

Silvus StreamCaster ™ radios are being rapidly adopted by customers all over the world ranging from the U.S. and Allied Nations Departments of Defense to International, Federal, State, and Local Law Enforcement agencies, all the way to the Superbowl, Grammys, and industry-leading drone, robot, and other unmanned systems manufacturers. 

Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “Keeping Our Heroes Connected”?

Silvus’ rapid growth is fueled by a focus on research and innovation and a team of the most passionate, skilled and creative thinking individuals. If you are looking for a fulfilling experience, you owe it to yourself to learn how Silvus can be the next chapter of your career.

THE OPPORTUNITY 

Silvus is currently seeking a Sales Administrator to assist the sales team by managing the inbox and responding to customer inquiries. The administrator will also provide post-sales support, which includes handling orders, receiving and confirming them, setting up accounts, and inputting sales orders and client information into our CRM.

The Sales Administrator reports to the Sales Operations Manager. This position is on a hybrid schedule; a minimum of 3 days onsite per week is expected. On-site days are Mondays, Wednesdays, and Thursdays. The location for this role is Silvus Technologies’ HQ in the heart of vibrant West Los Angeles.

The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.

ROLE AND RESPONSIBILITIES

• Support with managing individual team’s inbox to ensure timely response to inquiries.
• Receive, process, and confirm customer purchase orders.
• Enter sales orders accurately and efficiently into the CRM system.
• Collect and verify detailed end-user information for each order.
• Handle FCC Authorization Forms for US-based orders.
• Partner with Senior Sales Admins to manage the complete order lifecycle from receipt to fulfillment.
• Communicate with customers via email and phone to address inquiries and provide updates.
• Support as a liaison between various departments, including finance, shipping, and supply chain.
• Manage and fulfill customer requests for expedited shipping dates.
• Provide customers with timely updates on the status of their orders.
• Handle requests related to Representatives & Certifications.
• Manage customer requests for order modifications or cancellations. 
• Escalate high-priority tasks to senior staff with analysis and recommended actions.
• Partner with Senior Sales Admins on exchange and returns requests efficiently. 
• Assist with any other ad-hoc task assigned by leads/managers to support the team as necessary.

REQUIRED QUALIFICATIONS

• High school diploma or GED.
• Minimum 1 year of relevant experience supporting a sales team in a tech-related or manufacturing field.
• Basic experience or exposure to CRM systems (e.g., Zoho, Salesforce, etc.) for managing and tracking customer and sales data. 
• Proficiency in numeracy.
• Prior experience in a fast-paced office environment, experiencing multiple deadlines.
• Highly proficient in Google Suite and MS Office (Excel, Word, PowerPoint).
• Excellent and effective oral and written communication.

PREFERRED KNOWLEDGE SKILLS AND ABILITIES

• Demonstrated critical thinking, initiative, and problem-solving capabilities.
• Accurately follow instructions and confidently improvise in even the most ambiguous situations.
• Possess a keen attention to detail, with the ability to be accurate, flexible, and reliable.

NOTE - As a US Federal Contractor, Silvus Technologies requires that ALL candidates being considered for employment for any position (regardless of level) MUST be a U.S. Person (permanent resident or citizen).  Stricter U.S. Citizen ONLY requirements (needed for some Engineering or R&D roles) will be included in the Required Qualifications section of the posted position. This does NOT apply to International positions; only job postings for positions located in the US. All Employment is contingent upon the successful clearance of a background check.

Silvus is proud to be an equal-opportunity employer, and we value diversity. We do not discriminate on the basis of race, color, age, religion or belief, ancestry, national origin, sex (including pregnancy), sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, physical or mental disability, protected veteran status, genetic information, political affiliation, or any other factor protected by applicable federal, state, or local laws.
 
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive benefits and privileges of employment. Please contact us to request accommodation.
 
*Silvus does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to Silvus Technologies.