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Customer Success Manager, Strategic

Burlington, MA

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. 

Our unique data and solutions empower over 5,000 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.

In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

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We’re looking for a Customer Success Manager, Strategic to join our Client Success team. This role will report to our Director of Client Success. 

Why is this role so important at Similarweb?

Thousands of companies, of every size and from every industry, use Similarweb to achieve specific business goals. In order to ensure that our clients are getting the most value out of our data, we need to be experts in every industry we work with.

As a Customer Success Manager, Strategic, you will combine your industry expertise with your knowledge of Similarweb’s solutions, to drive continuous value within 10-20 international accounts in your specific industry. 

You will partner with sales managers and account managers to develop and execute strategies that focus on using Similarweb data to solve for a specific customer need. 

So, what will you be doing all day?

Your role as part of the Client Success Team means your daily responsibilities may include:

  • Provide expert-level input with clients:
    • Lead and manage long-term customer relationships.
    • Focus on understanding the client’s challenges, KPIs, and business priorities to drive data adoption and positive business outcomes. 
    • Collaborate with your commercial partners in developing and executing strategies to grow the size and adoption of the account.
    • Consult with key client-side stakeholders on product engagement, data adoption, and value propagation for 10-25 large international accounts (typically Fortune 500).
    • Provide ongoing value to clients by creating and delivering decks, insight emails, client workshops, and calls in order to drive ROI and adoption across our solutions.
    • Execute tailored training sessions for users and develop best practices on how to scale this strategically across your accounts.
    • Analyze customer data adoption and follow market trends to identify opportunities. Become an expert in the industry your clients operate in.
  • Contribute to the global Client & Employee Success organization:
    • Work closely with the management team on strategic initiatives related to the growth of the team.
    • Leading internal education sessions to up-skill the team on account best practices.
  • Provide strategic input:
    • Use your professional expertise and Similarweb knowledge to help up-skill the sales and account management team in understanding how to map the Similarweb product to specific use-cases/personas/industries.
    • Actively participate in the feedback loop into Solutions (Similarweb’s strategy arm) on the product, positioning, go-to-market strategy, and more.
    • Identify opportunities for recycling content into white papers, blog posts, etc. by our Solutions and Marketing departments.

 This is the perfect job for someone who:

  • Ideally 7+ years of relevant experience in total
  • Passion for digital marketing and emerging trends in the digital landscape
  • Experience producing high-quality client-facing materials
  • Highly skilled in Excel (or Google Sheets) and Powerpoint (or Google Slides)
  • Excellent problem solving and critical thinking skills
  • Comfortable working in a fast-paced, multi-project and deadline-driven environment
  • Has a growth mindset 
  • It’s a plus if you 
    • Can speak multiple languages
    • Have experience using Similarweb.
    • Have consulting experience with clients across industries 

**All Similarweb, collaborating with our colleagues in-office creates a more connected, unified culture. Our best work is a product of our face-to-face collaboration, with the ability to work partially from home.** 

Why you’ll love being a Similarwebber:

You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas:  We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization. 

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

Please Note: We are unable to sponsor visas at this time.

We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.

#LI-DC #LI-Hybrid

We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.

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