Product Growth Lead (Hybrid)

FULL-TIME / Hybrid in Boston

Ideal start timeline: As soon as we find someone excellent!

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Skedda is a leading global booking management platform dedicated to streamlining venue and space reservations and scheduling. We serve over 7,000 customers and nearly two million users across the world. Today, the product includes functionality such as floor plan visualizations, venue booking, pricing and payments capabilities, and utilization reports and analytics. Skedda has won awards from G2, Capterra, and SoftwareAdvice.

AllBooked by Skedda (formerly known as Skedda Flex) is our business unit focused on businesses monetizing their venues. Our customers include athletic facilities, studios, creative spaces, event venues, community centers, and coworking spaces. We’re experiencing significant growth in our AllBooked segment, making it an exciting time to join the AllBooked team.

Role overview

This is a unique generalist role that will own product and marketing projects across our AllBooked by Skedda business. Reporting directly to the head of our AllBooked business, this role will be part product manager, part product marketer, and all scrappy startup generalist. If you love early-stage startup environments, wearing multiple hats, learning new skills, and getting things done fast, this could be the perfect role for you.

Day to day responsibilities

• Deeply understand customer needs and pains, via a combination of interviews and surveys
• Serve as Product Owner for new AllBooked product features, including gathering requirements, weighing functional and technical tradeoffs, scoping and developing requirements documents, and working closely with our engineers to build new features
• Own all AllBooked customer communications, including new feature launches, pricing changes, and best practice interventions
• Research and understand our competitors’ offerings, to inform how we position the AllBooked product
• Overhaul and A/B test our new customer onboarding flows to maximize conversion and retention
• Complete data analysis of our customer base to inform prioritization and product scoping decisions

About you

You’re a strong verbal and written communicator. You’re a systems thinker who can help bring clarity to complex ideasYou keep customer needs top of mind during your design and decision making process

• You can balance a pragmatic problem solving approach with a strong attention to detail
• You welcome feedback to improve your skills and work
• You take initiative and work with a healthy sense of urgency
• You’re able to balance quantitative analysis, qualitative evidence, and strategic considerations in making decisions
• You’re scrappy and find a way to just get the job done
• You’re curious and love learning new things

Skills & Experience

• You’ve worked in an early stage tech startup environment (<30 employees)
• You’ve worked in a Product Management role. External Product. SaaS environment.
• You’re comfortable digging in with engineers on technical topics
• You have 3-5 years of total work experience

Benefits

• Competitive salary, benefits package, and paid time off
• Creative and collaborative work environment
• Direct exposure to the leadership team across departments
• Be empowered to leave a significant mark on the product and the customers

 

About us

We’re an international team from 14+ countries with a growing presence in Boston. We place a lot of value on collaborating asynchronously across time zones but also understand the benefits of working together in person. Our team has doubled in size in the last year and continues to grow quickly. 

At Skedda, we take feedback from customers seriously and constantly iterate to improve our product. We’re a self-driven, curious, down-to-earth group of people who know how to balance moving quickly while maintaining a high bar for quality. Every team member at Skedda embodies our six core virtues: 

1. We are a community
2. Quality is at our core
3. Take ownership
4. Create momentum every day
5. Tackle hard problems
6. Be curious

We’re growing fast with a lot of new opportunities ahead! To learn more about Skedda, please visit https://www.skedda.com/blog/skedda-mission-vision-virtues.