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Back Office Support Specialist
Chicago, Illinois, United States
Great Place to Work Certified, October 2024 - October 2025 USA
Overview
Evolving from SmartBiz Loans, a leading provider of small business loans, SmartBiz Bank offers a broad range of business banking solutions to small businesses across the U.S. – solutions built specifically to serve the dynamic needs of entrepreneurs and foster the growth of the small business community. SmartBiz Bank’s commitment to transparency and personalized customer service offers an unparalleled banking experience, ensuring small businesses have the financial services they need to grow and thrive. Headquartered in Chicago, IL, with offices in Austin, TX and San Francisco, CA, we are excited about serving our local and national Small Business Community.
Overview:
The Back Office Support Specialist will handle a variety of financial transactions. This includes posting general ledger entries including clearing exception items, reviewing and processing non-post exception items, managing stop payments and overdrawn accounts. The specialist will also be responsible for monitoring account activity for fraud detection and handling bank adjustments and returns. The position requires a proactive approach to monitoring various banking processes, including wires, ACH transactions, fraud disputes.
Primary Responsibilities:
- Identifying and processing exception items and process Bank adjustments.
- Support Teller Line to perform transactions for customers including, but not limited to deposits, withdrawals, loan payments, transfers, and check cashing.
- Setup, service, maintain, and train Remote Deposit Capture (RDC)clients.
- Assist in reviewing and resolving customer issues regarding all electronic transactions.
- Review daily overdrafts, log exceptions, and ensure compliance with the Banks overdraft procedure and policy.
- Maintain extensive knowledge of deposit account best practices, internal procedures, and state and federal regulations to ensure accurate deposit account documentation and setup.
- Maintain records of the vault and teller stations and comply with the deposit operations record retention policy and procedures.
- Answer incoming calls and resolve inquires for deposit and basic loan questions.
- Other duties as assigned
What we’re looking for:
- High school diploma or recognized equivalent required.
- 2+ years’ previous banking and cash-handling experience.
- Strong problem-solving, analytical skills, oral communication and organizational skills.
- FISERV experience preferred.
- Familiarity with account reconciliation, wire transfer and ACH processing.
Opportunities & Benefits We Will Provide:
- Help redefine small business banking
- Competitive salary and equity in a fast-growing start-up
- 100% paid medical, dental, and vision benefits for employees and their domestic partners and dependents
- 100% paid life and disability insurance
- Flexible vacation policy
- 401k plan
More About SmartBiz Bank:
- 60% + of the loans funded by our banks are for women-owned, minority, or veteran businesses
- Great Place to Work Certified, 2022 - 2025
- American Banker's Best Places to Work in Financial Technology in 2017, 2020, 2021, 2022, and 2023
- Rated "excellent" by TrustPilot review website
- The company has raised $47 million in venture funding. Investors include Venrock, Investor Growth Capital, and First Round Capital.
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SmartBiz Bank is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law.
California residents can learn more about how we use your information by visiting https://sites.google.com/view/smartbizloans-employment-ccpa
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