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Product Readiness Coordinator

San Jose, CR

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.

As a Product Readiness Coordinator you will support Go to Market (GTM) in planning, execution, and preparedness of new product releases. The GTM teams include Sales, Customer Success, Customer Support, Customer Outcomes Journey, and Professional Services. The ideal candidate has experience maintaining business programs, is detail oriented, and data fluent. 

You will report to our Director, Readiness.

You Will:

  • Maintain existing processes and business programs related to Product Readiness and product feedback loops
  • Execute the documentation of processes and support iteration as processes evolve and business needs change
  • Maintain change implementation cadences for processes, supports the business change requests, and works at scale
  • Support business management processes including meeting minutes and content, along with leadership communications and recaps
  • Maintain visibility of key business metrics for line of business leadership 
  • Collaborate with supporting teams for the line of business processes
  • Maintain visibility for leadership into the lines of business portfolio of projects, roadmap, and programs
  • Collaborate with the Product Readiness team to support the lines of business’ strategy and day to day operations

You Have:

  • 2+ years of experience maintaining a program that includes changes to process, people and technology
  • 2+ years of experience working with data sets
  • Experience working with the Smartsheet platform is preferred
  • Familiarity with project management principles and methodologies 
  • Motivated by an entrepreneurial mindset and comfortable with ambiguity
  • Strong Command of English language both oral and written (B2 and above)
  • Bachelor’s degree preferred

Perks & Benefits:

  • Fully paid Health & Life insurance for full-time employees and family members
  • Monthly stipend to support your work and productivity
  • Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
  • 12 days paid Vacation + Flexible Time Away Program
  • 20 weeks fully paid Maternity Leave
  • 12 weeks fully paid Paternity/Adoption Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to Udemy online courses
  • Company Funded Perks including a counseling membership and your own personal Smartsheet account
  • Teleworking options from any registered location in Costa Rica (role specific)

 

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

 

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At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members. Individuals seeking employment at Smartsheet are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category in the US, UK, and Australia.

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