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Expansion Operations Associate

Denver, CO or Remote

About SonderMind

At SonderMind, we believe everyone deserves one personalized, connected, and effective mental health destination to take care of their mental health and well-being at any stage of life. SonderMind care encompasses everything from therapy and medication management to meditation and mindfulness exercises. Our clinicians leverage our digital tools and research to deliver increasingly high-quality care and to develop thriving practices. Combining technology and human connection, SonderMind drives better outcomes through our comprehensive approach. Learn more about SonderMind at sondermind.com or download the mobile app, available on iOS and Android. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

About the Role

SonderMind is seeking an Expansion Operations Associate to help unlock our next phase of growth by accelerating new client acquisition and driving revenue across new markets. This highly cross-functional role will work across Growth, Marketing, Enterprise, Provider Recruitment & Success, Customer Success, Product, and Analytics teams to drive scalable, data-informed growth in our newest and highest-potential markets.

As the Expansion Operations Associate, you’ll blend operational hustle, relationship building, analytical rigor, and rapid experimenation to identify growth opportunities, design and test pilots, and improve new and existing workflows that drive new market revenue. 

You’ll be responsible for making sense of market signals and performance trends, translating them into actionable strategies that improve how quickly we scale in new markets, and executing on these strategies. In many cases, you’ll be driving the testing and iteration yourself, spinning up and managing scrappy tests to inform deeper investments. 

This is a unique opportunity for someone who is an operator at heart, energized by forging connections, thrives in ambiguity, and takes pride in hitting ambitious targets that propel a business forward.

What you’ll do

  • Drive revenue & client growth in new markets: Drive revenue and new clients in our new markets while improving time-to-scale for innovative growth levers. Uncover and drive high-impact, data-driven growth opportunities in new markets by blending performance metrics, market signals, and sound judgment.
  • Be a connector and unlock opportunity: Build and nurture relationships across markets to uncover new growth pathways. Use strong interpersonal instincts to develop trust quickly both internally and with external partners, open doors, and surface on-the-ground insights that drive smarter, faster execution.
  • Improve conversion rates: Improve provider conversion and client acquisition through a mix of collaboration with cross functional stakeholders and management of your own initiatives.
  • Execute on targets: Serve as a cheerleader and owner of new market growth, hitting targets through being a “doer” yourself while also collaborating with other business owners to rapidly iterate on growth opportunities.   
  • Increase velocity of data-driven tests: Blend strategy & execution to lead early-stage design, testing, and implementation of pilots and workflows that unlock growth in new markets  Drive new market reporting improvements that help measure the success of growth initiatives. 
  • Unlock new growth levers: Identify new market growth opportunities through leveraging skills such as market sizing, light financial modeling, data analysis, and competitive research.

What does success look like?  

  • By month 1: You’re actively monitoring core performance indicators across new markets—including client acquisition, revenue trends, provider supply and behavior, and conversion performance—to build a baseline understanding of what’s working and what’s not, and you’re designing and implementing tests to drive improvements. 
  • By month 2: You’re partnering cross-functionally across Growth, Marketing, Provider Success, Credentialing, Coaching, Payor, Care Coordination, Product, Analytics, and RevOps teams to surface market-level insights and form a real-time perspective of each new market’s unique dynamics. You are iterating on early initiatives designed to improve conversion, new client growth, and/or new market revenue. 
  • By month 3: Your early initiatives are showing measurable impact—whether through improved provider conversion, accelerated new client acquisition, or increased revenue in new markets, and you’re scaling those interventions or onto the next ideas. 
  • By month 6: You’ve designed and operationalized 0–1 processes that are leveling up our new market growth playbook, enabling repeatable, scalable success—and contributing to hockey stick growth in high-priority markets.

Who You Are

  • 3 - 5 years of experience at a high-growth startup (ideally business operations or growth role) or management consulting 
  • Biased toward action, with a passion for blending strategy and execution 
  • Track record of achieving targets and improving operational workflows 
  • Deeply analytical mindset with a proven ability to translate insights into business action
  • Able to push initiatives forward while thriving in ambiguous, ever-evolving work environments  
  • Experience with financial or growth modeling in Excel / Gsheets and data analytics tools (e.g., Looker) is preferred 
  • Experience at a high growth health tech startup is preferred 
  • Seattle or Denver is a plus

Our Benefits 

The anticipated salary range for this role is $88,000 - $100,000. Final compensation will be determined based on a variety of factors, including relevant experience, skills, education, and past performance. In addition to base salary, this position may also be eligible for a variable bonus and equity.

As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work.

Our benefits include:

  • A commitment to fostering flexible hybrid work
  • A generous PTO policy with a minimum of three weeks off per year
  • Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
  • Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
  • Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
  • Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition, which allows between 8-16 weeks of paid leave)
  • 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
  • Travel to Denver 1x a year for annual Shift gathering
  • Fourteen (14) company holidays
  • Company Shutdown between Christmas and New Years
  • Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity 

SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

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