CertOps - Compliance Team Leader (QA)

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

This role will be 4 on 4 off shift pattern, and across either Blue or Yellow shift, 8am - 7pm: Onsite at our Liverpool Hall Street Office

Role Overview:

Ensure that all products are tested thoroughly against relevant TRC reference material and the department functions as a professional efficient team.  

What you'll be doing:

• Maintain an in depth and up to date TRC knowledge using TRC/Test case documentation and supplementary information. 
• Be able to answer TRC questions either directly or indirectly with full understanding of both the question and answer. 
• Support and assist in the cross training of any member of staff when necessary. 
• Be proactive in investigating new TRC situations/problems encountered by Compliance testers and pass on any findings to other Compliance Team Leaders and Compliance Supervisor. 
• Discuss theories and opinions on new TRC guidelines/TRC Test cases/Testing procedures constructively. 
• Maintain an in depth and up to date knowledge of SIE Naming Conventions, brand guidelines, PEGI ratings and SIE specifications and procedures. 
• Liaise with Supervisors/Managers when additional processes are required, for example requesting patch deployments/VITA game package installation. 
• Be proactive with other Compliance Team Leaders to improve the department in all areas whenever possible. 
• Leading the testing of a title. 
• Assign tasks to testers, track progress of the testing and ensure testers are reassigned new tasks promptly upon completion (e.g. a new title, cross training). 
• Accurately report test hours per title and query any excess hours with testers. 
• Source and distribute any required peripherals and materials which are needed for testing. 
• Create accurate and clear handover documents. 
• Provide testers with all of the materials needed to enable them to perform their role. 
• Maintain bug reports 
• Ensure all information entered into the database is 100% accurate and the correct classification, frequency and area have been selected. 
• Set bugs to PR status. 
• Respond promptly to any queries and communications from Supervisors/Managers regarding bug reports. 
• Ensure that all SKUs of the title have had all relevant bugs copied into them. 
• Monitor bug reports from other territories and cross reference where necessary. 
• Ensure all applicable bugs are cross referenced. 
• Educate Testers when encountering poorly written bugs. 
• Log discs in and out of the disc room. 
• Ensure that the working environment is comfortable for all employees. 
• Maintain a clean and safe working environment. 
• Avert potential conflicts by fair and diplomatic means. 
• Monitor the content of interactions between staff. 
• Ensure that staff are not disruptive to those around them. 
• Assist direct line manager in the investigation of any disciplinary issues that may require escalation. 
• Ensure company property is correctly treated and report any misuse to direct line manager. 
• Comply with department security policy at all times and be alert to any security issues that may occur and ensure that all staff follow suit. 
• Ensure all staff are correctly following Compliance testing and office procedures and notify testers of any changes. 
• Liaise with and positively develop/ enhance relationships with counterparts on opposite shift. 
• Perform Return to Work meetings with staff returning from illness. 
• Carry out Quarterly Reviews with your direct test team. 
• Performance manage your direct test team and complete the staff performance tracker each shift giving a fair reflection of each individuals performance within your team. 
• Highlight any under performers within your direct team and take appropriate action. 
• Ensure that SHIP is used and followed. 
• Ensure that all equipment is correctly signed in and out of the storeroom. 
• Maintain accurate records regarding machines on soak each night. 
• Adhere to/ensure all testers adhere to all additional policies, such as the Best Practice guide and Bugs policy, including VRC bugs verification. 
• Ensure that all Performance Action Plans are carried out correctly. 
• Ensure any required MDT updates are fed back to Supervisors in order to make any necessary changes. 
• Manage other teams/colleagues’ staff in their absence when a Team Leader is not present. 

What we are looking for:

Technical Ability: 

• Understanding gaming console(s) is an advantage, however not vital – as long as you feel you have a technical and curious attitude, we can offer training and development. 
• Understanding of PC/Laptop usage – MS Office (Outlook, Word, xls) 

Communication/Collaboration: 

• Style and Impact - The ability to adapt behaviour appropriately to a range of personality and cultures. 
• Leadership – Following SIE values and embedding an inclusive team culture to deliver high impact results 
• Inclusivity - The ability to work collaboratively with others to achieve common goals, not only with your immediate team but the wider SIE team leadership and internal partners  
• Handling Change - Able to adapt and thrive in a fast-paced environment. 
• Exceptional written and verbal communication skills 

This job description is an accurate reflection of the duties and responsibilities of the post as at the time of writing but may be changed from time to time or when business needs require it. 

Benefits:

• Discretionary bonus opportunity
• BUPA Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers
• Free eye test and glasses voucher
• Cycle to work scheme
• Employee Assistance Programme
• Competitive Pension – 5% employee contribution, 10% employer contribution

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.