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Account Manager – The Merch Collective

United States, Remote, Remote

About Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

The Merch Collective is an agile creative practice built to solve the commercial and creative challenges of the world’s top artists. As Sony Music’s merchandise partner, we serve a roster of global talent—both within and beyond the Sony ecosystem. We’re defined by our commitment to product excellence, delivering products that are made to be kept, worn, and loved for years to come. Our best-in-class creative team delivers culture-leading, artist-specific collections that build artist brands beyond their music. Most importantly, we deliver customer excellence, embedding ourselves as an extension of each client’s team, bringing transparency, accountability, and tailored support to every partnership.

As an Account Manager, you will lead the coordination, management, and execution of artist commerce initiatives across multiple clients, serving as a primary point of contact for artists, management, and internal teams. You will oversee merchandising projects spanning touring, e-commerce, retail, VIP, licensing, events, and pop-up activations, ensuring seamless execution from concept through fulfillment. This role is responsible for driving merchandising strategies that maximize revenue and fan engagement, managing the end-to-end product development lifecycle, and partnering cross-functionally across creative, production, finance, operations, and fulfillment to deliver exceptional client experiences. Success in this role requires balancing strategic thinking with strong execution while supporting the continued growth of artist commerce services.

What you'll do:

  • Lead Strategic Client Relationships Across Commerce Channels
    Serve as the primary liaison between artists, management, and internal teams to ensure exceptional client service, alignment on goals, and successful execution across touring, e-commerce, retail, VIP, and licensing initiatives.
  • Drive Revenue Growth Through Merchandising & Commerce Strategy
    Develop and execute innovative merchandise, touring, and e-commerce strategies designed to maximize fan engagement, increase profitability, and expand overall artist commerce opportunities.
  • Oversee End-to-End Project & Product Development Execution
    Manage the full lifecycle of merchandise and commerce initiatives including product ideation, creative direction, timelines, approvals, and launch execution.
  • Facilitate Cross-Functional Collaboration & Operational Excellence
    Coordinate effectively across production, creative, finance, touring, e-commerce, retail, and external partners to maintain clear communication, streamline workflows, and ensure projects are delivered accurately and on schedule.
  • Contribute to Business Growth, Innovation & Team Development
    Identify new business opportunities, process improvements, and creative solutions while supporting team culture, mentorship, operational scalability, and the continued evolution of artist commerce services.

Who you are:

  • 5+ years of experience in merchandising, e-commerce, retail, brand partnerships, artist management, or a related commerce-focused role.
  • Strong project management skills with the ability to manage multiple priorities, timelines, and stakeholders in a fast-paced environment.
  • Excellent relationship-building and communication skills, with experience collaborating across clients, artists, and cross-functional teams.
  • Commercially minded with a passion for merchandising, fan engagement, and developing strategies that drive revenue and business growth.
  • Organized, proactive, and solutions-oriented, with a collaborative mindset and a desire to continuously improve processes and deliver exceptional results.
 

What we give you:

  • An opportunity to fuel the creative journey on a global stage
  • A modern, diverse and innovative work environment, with offices that include collaboration areas, cafeterias, event spaces, and more
  • An investment in your learning & development
  • A comprehensive and attractive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
  • Voluntary benefits (like company-paid identity theft protection and resources for pets), mental health and meditation resources, industry-leading fertility coverage, fully-paid leave for childbirth or bonding, fully-paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition and student loans
  • Winter recess (Christmas through New Year’s)

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.

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