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Solutions Architect (Contact Center)

Remote/Hybrid if local to Maryland

Join us at Sparksoft, where we're not just another tech company—we're a catalyst for change. Our mission isn't just to offer IT solutions; it's to revolutionize the way you work. Here, passion isn't just a buzzword; it's the fuel behind groundbreaking ideas and transformative technologies. We serve a wide range of government clients, delivering impact that's felt across the nation.

Our true strength lies in our people. They're the problem-solvers and innovators consistently delivering extraordinary outcomes. With Sparksoft, you're not stepping into a routine job; you're joining a team committed to innovation and excellence. Our innovation extends beyond just delivering projects. Through our specialized Innovation Centers, we continuously refine our methods, ensuring we remain industry leaders.

We are Sparksoft!

ROLE & RESPONSIBILITIES: 

  • Support growth team with contact center strategies, performing alternative analysis to the high-cost COTS products that are currently being used in the government.
  • Developing prototypes with leading technology stacks and cloud services (preferably AWS).
  • Analyzing agency requirements and priorities to tailor existing solutions without fully replacing.
  • Proficient with cloud services in AWS/Google/Azure.
  • Experience with no code AI tools to quickly build and deploy automated workflows.
  • Experience with implementing well known architectural patterns.
  • Business domain knowledge within the health care and Providing cross functional training to the other technologists on the team

REQUIRED EXPERIENCE: 

  • Experience with implementing contact center operations using a combination of COTS and cloud services
  • Experience with AI technologies (RAG) to build automation workflows
  • Experience with APIs design, development and implementation using cost effective API technologies
  • Experience with understanding agency business needs and transforming into technical implementation details

PREFERRED EXPERIENCE: 

  • Experience with healthcare domain

EDUCATION & CERTIFICATIONS:

  • Bachelor's degree in computer science or equivalent

 

What We Offer: 

At Sparksoft, we know that people do their best work when they feel supported, inspired, and connected. That’s why we’ve built a workplace that balances comprehensive benefits with a culture of collaboration and innovation. From flexible time off to professional growth opportunities, we’re committed to helping you thrive both inside and outside of work. When you join Sparksoft, you’ll enjoy:

  • Competitive compensation and a 401(k) with employer contributions to help you plan for the future
  • Flexible paid time off and hybrid ways of working that support true work-life balance
  • Comprehensive health coverage—including medical, dental, vision, life, and disability insurance
  • A curated in-office experience designed to foster community, team connections, and innovation
  • Opportunities to give back through Sparksoft Cares, including annual company-wide fundraising events
  • Training and development programs that build new skills and prepare you for leadership roles
  • A collaborative, transparent, and fun culture—recognized as a Great Place to Work®

Accessibility and Accommodations: Sparksoft Corporation is committed to providing equal employment opportunities to all individuals. If you require accommodations during the application or interview process, please contact us at Sparksoft.Accommodations@sparksoftcorp.com or call 410-424-7700. Requests are reviewed and fulfilled on a case-by-case basis.

Security Notice: Your privacy and data security are important to us. Sparksoft Corporation will never request sensitive personal information via email. If you receive any suspicious communication claiming to be from Sparksoft, please report it immediately to our security team at abuse@sparksoftcorp.com.

Artificial Intelligence (AI) Policy: While Sparksoft recognizes the value of artificial intelligence in the workplace, our hiring process is designed to assess each candidate’s individual skills, judgment, and problem-solving abilities. To maintain the integrity of this process, the use of AI tools at any stage of the application or interview is strictly prohibited. Violations of this policy may result in disqualification from consideration.

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