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Implementation Specialist (Detroit, MI)

Detroit, MI

At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.  

Recently, SpotOn was:

  • Named one of Fast Company’s Most Innovative Companies
  • Awarded Great Places to Work and Built In’s Best Workplaces for the fourth year in a row
  • Selected as the Best Overall Restaurant POS by NerdWallet 
  • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

We’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together. 

That’s where you come in. 

The Implementation Specialist for the Virtual Site Survey (VSS) and Wiring team is responsible for coordinating and executing remote site surveys and ensuring all pre-install wiring requirements are met. This role supports the setup of hardware and networking infrastructure for new merchant accounts, working closely with internal teams and merchants to guarantee readiness for installation.

Essential Functions: 

  • Conduct virtual site surveys (VSS) via Zoom or phone to evaluate merchant environments for hardware and network readiness
  • Review and approve merchant-submitted wiring photos and videos to confirm installation compliance
  • Communicate directly with merchants, Account Executives, and Onboarding Specialists to guide and educate on cabling and VSS requirements
  • Maintain accurate documentation of VSS results and wiring approvals in Salesforce
  • Proactively manage and follow up on open cases to reduce install delays
  • Support internal teams (Sales, RPOS, Technical Support) by responding to VSS and wiring-related questions
  • Flag and escalate complex or non-standard setups to the Senior Implementation Manager or Technical Services leadership
  • Help optimize internal processes by identifying bottlenecks and suggesting improvements

Qualifications:

Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory. 

  • 1+ years of experience in implementation, technical support, or field services (POS, SaaS, or related industry preferred)
  • Strong attention to detail, especially when reviewing wiring and equipment setups
  • Comfortable working with cloud-based tools including Salesforce, Slack, and Zoom
  • Excellent written and verbal communication skills
  • Ability to work independently, manage multiple tasks, and meet deadlines in a fast-paced environment
  • Technical aptitude or background in networking, cabling, or IT infrastructure is a plus
  • Bilingual (English/Spanish) is a plus

Benefits:  

At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:

  • Medical, Dental and Vision Insurance 
  • 401k with company match
  • RSUs
  • Paid vacation, 10 company holidays, sick time, and volunteer time off
  • Employee Resource Groups to build community and inclusion at work
  • Monthly cell phone and internet stipend
  • Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Compensation:

  • The hourly pay ranges from $17.00 - $24.00 per hour for this position. Offers will be reflective of the candidates location and experience.
  • Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
  • Offers will be reflective of the candidate’s location and experience.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an e-verify company.

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