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Senior Director, Clinical Quality and Safety

Remote

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

The Medical Affairs mission is to continually improve and expand our care delivery programs, practices, and outcomes as we build precision mental health care for our customers. 

The Senior Director of Mental Health Clinical Quality and Safety will lead and oversee the development, implementation, and continuous improvement of clinical quality initiatives, standards, and programs within our mental health services. This role combines strategic leadership with clinical expertise to ensure that our mental health programs meet or exceed industry standards, deliver high-quality care, and foster innovative approaches to clinical programming. The Senior Director will work closely with interdisciplinary teams to align clinical quality efforts with organizational goals, regulatory requirements, and best practices in mental health care.  This role will be a full-time employee role and report directly to the Chief Medical Officer.  

What you’ll be doing:

  • Provide Strategic direction and oversight of our clinical quality program for providers and coaches across multiple clinical care program functions to include reactive and proactive components of quality oversight
  • Evolve and execute our ongoing strategy to ensure the adoption and execution of measurement-based care and other care best practices 
  • Develop MH HEDIS metrics and improvement plans to continually improve metrics with our health plan partners. 
  • Collaborate effectively with the Provider Operations, Clinical Services, Data Products and Product teams to support the evolution of existing clinical safety and quality initiatives
  • Coordinate and manage cross-functional tasks and deadlines to ensure alignment with internal timelines, proactively escalating risks to leadership when necessary
  • Evaluate existing clinical programs with recommended design enhancements and quality improvements, consulting with and providing recommendations to the Product, Operations, and other key stakeholders.
  • Work with clinical teams to help maintain and manage clinical safety policies and procedures that are compliant with local, state, and federal regulations
  • Partner with Product Marketing, Sales, and Customer Success teams to ensure new and evolving clinical initiatives and features are represented appropriately in the market
  • Represent Spring in external conversations with employers, health plan customers and prospects in representing our clinical approach to care and clinical product abilities

What success looks like in this role: 

  • Maintain response and completion SLAs for all QOC events
  • Drive continuous outcome improvement across all care programs
  • Drive continuous safety risk mitigation improvement across all care programs
  • Expand and improve provider training across all care programs
  • Build new quality and safety programs as needed to improve outcome reliability
  • Maintain current accreditations and execute achievement of new targeted accreditations
  • Expand current data monitoring processes in accordance with industry standards 

What we expect from you: 

  • Licensed psychologist (preferred), LCSW, LMFT, LPC or similar 
  • You have deep experience in MH clinical care delivery, digital MH clinical product development, and the healthcare ecosystem
  • You have 10+ years of clinical experience 
  • You have 5+ years leading clinical and/or quality teams involved in healthcare delivery
  • Experience designing / supporting development of new mental health quality and care telemetry metrics
  • Demonstrated cross-functional experience in a fast-paced healthcare or high-growth startup
  • Experience in the digital mental health ecosystem space is preferred
  • Experience building quality programs within mental health care 
  • Ability to support and manage clinical processes of care with attention to detail and a holistic view
  • Bring an understanding of care quality from both the individual patient, population and organizational levels
  • Demonstrated ability to manage and influence cross-functional teams (clinical and non-clinical) through large improvement initiatives
  • Strong communication and presentation skills and an ability to influence at multiple organizational levels.
  • Data-driven mindset, with the ability to support decisions based on clinical data and reporting
  • You embody a member > team > individual perspective
  • You are a top performer, yet a collaborative and cross-functional leader who thrives in a culture of collaboration, accountability, and entrepreneurship
  • You are a self-starter who thrives when given autonomy, with proven ability and a desire to build effective internal and external relationships
  • Strong communication skills: written, verbal, and listening skills
  • You obsess about achieving your goals and are relentless in pursuing them
  • Ability to thrive in a fast-paced environment and operate effectively in ambiguity

The target base salary range for this position is $187,400 - $243,700, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

  • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
  • Employer sponsored 401(k) match of up to 2% for retirement planning
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
  • We offer competitive paid time off policies including vacation, sick leave and company holidays.
  • We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
  • Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
  • Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
  • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
  • Up to $1,000 Professional Development Reimbursement a year.
  • $200 per year donation matching to support your favorite causes.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace

To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

 

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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