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Program Manager

Albany, New York, United States

Job Title: Program Manager 

Reports To: The Program Manager will report to the Senior Client Director or equivalent leadership. 

Job Overview

We are seeking a highly organized and proactive Startup Program Manager to support and drive the execution of key initiatives and events for the North America (NAMER) Startups (SUM) team. This individual will play a vital role in both strategic planning and day-to-day operations, ensuring smooth program delivery and outstanding internal and external stakeholder engagement.

SPS offers a competitive benefits package including offerings of: paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet insurance, EAP, and a 401K with company match.

Schedule: Remote

Key Responsibilities

  • Program administration and event management support for NAMER SUM 1P and 3P events and programs (including, but not limited to, Summits, re:Invent, Tech Weeks)
  • Operational leadership for SUM team including wiki page creation, event calendar updates, and newsletter creation and management
  • Co-own the re:Spark program strategy, with field marketing, and lead execution at re:Invent 2025; seek to continually improve the program based on pilot results
  • Project manage applicable NAMER SUM projects through Asana and Airtable
  • Provide a high-level of customer service to internal stakeholders (account teams, sales leadership) as well as external customers

Ideal Candidate Will Have:

  • Strong background in program or project management, preferably within a startup or fast-paced tech environment.
  • Experience in event planning or operations for large-scale, high-impact events.
  • Proficiency in project management tools such as Asana and Airtable.
  • Exceptional organizational, communication, and stakeholder management skills.

Qualifications and Education Requirements: 

  • High School Diploma (or equivalent) required. Bachelor’s Degree or higher preferred. 
  • Minimum of 3-5 years of experience in high level relationship building and operational management. 
  • Previous management/ supervisor experience overseeing 5-10 employees. 
  • Ability to build business relationships and interact effectively with “C” level executives. 
  • Solid understanding of selling skills. 
  • Exceptional computer skills. 
  • Industry related experience a plus. 
  • Driven by client satisfaction, with proven track record of diplomacy and ownership. 
  • Strong integrity, solid business ethics. 
  • Strong team approach to account management. 

 Travel: Some local travel is required for this position. Approximately up to 15%. 

Other Duties: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

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