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Client Services Associate

Orlando, Florida, United States

Job Title: Client Services Associate

Reports To: The Client Services Associate will report to the Client Services Manager or equivalent leadership.

The Client Services Associate provides exceptional customer service, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving product and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, and serving as a backup to the front of office (reception/concierge). The CSA position is also involved with onsite data entry and must be experienced with Excel and shipping label creation.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

 

What you will be doing: 

  • Giving amazing customer service to our onsite operation by scanning/delivering/tracking/reporting in and outgoing business packages and mail (via UPS, USPS, Fedex, etc).  
  • Assisting the onsite personnel in retrieving their packages and providing records management in person, by email, by phone, or similar methods. 
  • Oversee the onsite business center, which may include: office supply stocking, assisting with copy/print orders, conference room setup up, pantry inventory, light facilities, or serving as a backup to receptionist. 

 

What we need from you: 

  • 1+ year experience in shipping & receiving, mailroom, retail, or office services. 
  • A positive and professional attitude with a willingness to go above and beyond for our customers. 
  • Ability to handle physical duties (carrying and/or moving 40lbs) associated with the job - lifting, bending, etc. 
  • To be able to work both independently and in a team setting successfully. 
  • The capability to use/learn technology such as: handheld scanners, email, professional messaging (Teams, Slack, Google). 
  • An ability to be bright, articulate, and neat in appearance. 

 

Physical Demands: 

  • Approximately 50% of the time this position requires the below physical demands. 
  • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. 
  • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. 
  • Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.). 
  • Ability to communicate and decern information effectively with onsite staff using vision, hearing, and oral/written comprehension. 
  • Ability to lift or move 40 lbs. or greater frequently. 

 

Travel: None or Negligible 

 

Other Duties: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

 

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

To view our privacy policy, click on the link below:

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