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Technical Solutions Specialist

Canada; United States

StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.

We're seeking a talented Technical Solutions Specialist to join our team. Our product is dynamic, with an evolving UI, complex front and backend systems, and lots of data to investigate. The individual will ensure technical support, product questions, and client inquiries are investigated, addressed, and routed to the appropriate teams if necessary. You'll work closely with the technical leadership team, product managers, software engineers, and client-facing team members.
 
StackAdapt is a remote-first company, and we are open to candidates located anywhere in Canada or the United States for this position.

 

What you'll be doing:

  • Creating and debugging custom javascript snippets for clients 
  • Troubleshooting simple to complex system setups across various platforms
  • Help guide users and clients alike with the technical intricacies of our platform
  • Identifying root causes of technical issues and addressing potentially complex technical problems/questions and querying databases and monitoring systems, including SQL and/or Elasticsearch.
  • Taking ownership of escalations and highly technical problem solving.
  • Working with clients to help solve their technical issues

What you’ll bring to the table:

  • Proven experience in technical support, product support, and/or software engineering capacity
  • Proven skill in crafting technical documentation tailored for both technical and non-technical audiences
  • Basic to intermediate Javascript and HTML experience is required
  • Strong problem-solving and analytical abilities
  • Experience identifying root causes of technical issues and addressing potentially complex technical problems/questions
  • Experience querying databases and monitoring systems, including SQL and/or Elasticsearch
  • Strong communication skills to explain potentially complex situations to team members and clients
  • Experience with Google Tag Manager (GTM) and CMS systems (WordPress, Shopify, Hubspot) is a plus
  • Basic to intermediate knowledge/experience in Digital Advertising is a plus
  • Experience with GraphQL is a plus

The compensation range listed for this role reflects the expected base salary for candidates located in Ontario, Canada. It is informed by market data and the approved budget for this position. StackAdapt maintains different compensation ranges for roles across other countries and regions, and final offers will be aligned to the candidate’s current location.

This range represents base salary only. Depending on the role, candidates may also be eligible for additional compensation such as annual bonuses, commissions, equity awards, and a comprehensive benefits package.

Factors Influencing Final Compensation:

  • The final compensation offer will be determined by a variety of factors, which may include, but are not limited to: the candidate's specific experience, technical skills, knowledge, abilities, and relevant education, licensure, and certifications.
  • Other business factors, such as organizational needs and budget alignment, may also be considered in the final offer.

Ontario Residents Only

$84,000 - $99,750 CAD

StackAdapter's Enjoy:

  • Highly competitive salary
  • Retirement/ 401K/ Pension Savings globally
  • Competitive Paid time off packages including birthday's off!
  • Access to a comprehensive mental health care program
  • Health benefits from day one of employment
  • Work from home reimbursements
  • Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
  • Robust training and onboarding program
  • Coverage and support of personal development initiatives (conferences, courses, books etc)
  • Access to StackAdapt programmatic courses and certifications to support continuous learning
  • An awesome parental leave program
  • A friendly, welcoming, and supportive culture
  • Our social and team events!
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
 
We use artificial intelligence (AI) to streamline the resume reviews of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions.
 
About StackAdapt
 
We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:
 
2024 Best Workplaces for Women and in Canada by Great Place to Work®
 
#LI-REMOTE

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