IT Support Specialist

Strider Technologies is on a mission to deliver strategic intelligence that enables faster, more confident decision-making for organizations around the world. As the leading strategic intelligence company, Strider empowers organizations to secure and advance their technology and innovation. We leverage cutting-edge AI technology and proprietary methodologies to transform publicly available data into critical insights. These insights enable organizations to proactively address and respond to risks associated with state-sponsored intellectual property theft, targeted talent acquisition, and supply chain vulnerabilities.

Job Summary

We’re seeking a passionate and skilled IT Support Specialist to join our team. The ideal candidate is someone who is enthusiastic about technology, stays ahead of industry trends, and thrives in a collaborative environment. This role will be the first line of defense for all IT requests, providing technical support to employees and ensuring a seamless IT experience across the organization.

Key Responsibilities

• Technical Support & Troubleshooting

  • Provide hands-on technical support for macOS devices and Office365.
  • Act as the first responder for IT requests via the company’s ticketing system.
  • Troubleshoot and resolve software, hardware, and network issues efficiently.
  • Support and maintain desktop computers, peripherals, and corporate wireless networks.
  • Provide VPN and network connectivity support.

• IT Systems & Security

  • Monitor and maintain endpoint protection software, remediating issues proactively.
  • Ensure compliance with best practices in IT security and data protection.
  • Support MDM (Mobile Device Management) solutions such as Jamf.
  • Assist in maintaining SSL certificates and securing SSH access.

• Documentation & Process Improvement

  • Create and maintain IT documentation and internal Knowledge Base articles.
  • Identify recurring IT issues and recommend process improvements.
  • Stay informed of emerging technologies and suggest relevant IT solutions.

• Collaboration & Office Presence

  • Work cross-functionally with teams to resolve IT-related challenges.
  • Provide on-site support at least three days per week.
  • Assist with multiple ongoing IT projects to improve workflows.

Qualifications

• 2-3+ years of experience in IT support, helpdesk, or a related field.
• Bachelor's Degree in Computer Science, IT, or a related discipline (or equivalent work experience).
• Strong troubleshooting skills with macOS and Office365.
• Familiarity with basic networking concepts (TCP/UDP, DNS, DHCP, VPN, SSL).
• Excellent customer service and communication skills.
• Ability to multi-task and prioritize IT issues effectively.

Nice to Have (Preferred Skills)

• Experience with AWS/RedHat-based Linux OS.
• Familiarity with AWS or Azure account management.
• Knowledge of SSO integrations using SAML.
• Experience with Atlassian products (JIRA, Confluence).
• Proficiency in monitoring tools such as Zabbix, Nagios, or SolarWinds.

Benefits: 

• Competitive Compensation
• Company Equity Options
• Flexible PTO
• Wellness Reimbursement
• US Holidays (Office Closed)
• Paid Parental Leave
• Comprehensive Medical, Dental, and Vision Insurance 

Strider provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Strider complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.