Information Systems Engineer III

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we’re looking for

We're seeking an Information Systems Engineer III to join our Automation team which is dedicated to driving enterprise-wide automation solutions that enhance efficiency, reduce costs, and scale business operations.

As a key member of our Scrum team, you will own the end-to-end delivery of automation initiatives. This includes process discovery, solution design, development, deployment, and robust production support for our UiPath Robotic Process Automations (RPA) and cloud-native data pipelines. While your primary focus will be supporting our UiPath production environment, you'll also have significant engagement with AWS services.

This isn't just a development role; you'll partner closely with both technical and non-technical stakeholders to translate complex business challenges into impactful, measurable automation solutions. You'll play a crucial role helping the team identify business benefits and help drive operational improvements.

• Within 30 Days: You'll quickly immerse yourself in our UiPath production environment, actively contributing to immediate support needs.
• Within 60 Days: You'll independently troubleshoot and resolve production issues, while also actively participating in new workflow development.
• Within 90 Days: You'll provide comprehensive root cause analysis for production incidents, proposing actionable enhancements to minimize future disruption. You'll also begin leading stakeholder discovery for new work items, defining key business impact metrics, and championing optimal solutions within the team.

What you’ll be working on

• Understand and translate business needs into scalable, quality automation solutions that drive business outcomes and support the team’s delivery roadmap
• Participate in all stages of solutioning - from discovery (qualifying and quantifying opportunities) and build, to delivery and sustainment, with guidance from senior engineers and managers
• Provide production support for existing and future UiPath (RPA) and Lambda workflows, including monitoring, issue resolution, queue oversight, and user interactions
• Write and maintain Python-based scripts to support automation, integration, and data transformation tasks
• Engage with event-driven serverless compute solutions (AWS Lambda), with cloud storage (S3), to automate workflows
• Collaborate closely with peers to maintain documentation, code hygiene, and continuous improvement cycles
• Demonstrate strong working knowledge of operational business units and supporting technology infrastructure
• Contribute to measurable productivity savings, write clear business use-cases, define business impact metrics, support and design solutions that reduce manual effort, improve data reliability, reduce costs, and scale business operations.

We’d love to hear from people with

• 5+ years of experience in automation engineering, information systems, or a related field
• 3-5 years of experience with UiPath robotic process automation, including Orchestrator, Robot types, queue management, and exception handling
• UiPath Automation Developer Professional certification a plus, Automation Solution Architect Professional preferred
• Proficiency in Python for scripting and API integrations
• Experience working with cloud-based data platforms (e.g., Snowflake, Redshift, BigQuery)
• Ability to work effectively within an agile team environment and demonstrate strong ownership of assigned responsibilities and goals
• Exposure to AI/ML workflows and basic integration patterns (e.g., APIs, prompt engineering, language models) preferred
• Familiarity with cloud-native automation tooling (AWS Lambda, Step Functions, event triggers) preferred
• Experience working in or adjacent to fintech, SaaS, or regulated enterprise environments preferred
• Familiarity with version control (Git) and agile delivery practices (Jira, Confluence) preferred

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week.

#LI - Hybrid

Why SurveyMonkey? We’re glad you asked

At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.

We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.

We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.