Corporate Communications Coordinator - Portugal

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

The Corporate Communications Coordinator will support tracking, implementation, and logistics of programs and tasks across public relations, analyst relations, and internal communications. This position is a great opportunity to work at a high-growth company and play a pivotal role in a team that shapes its public perception and motivates its internal people. In this role, you will leverage your existing project management skills, drive the execution of internal and external communications activities, and be a trusted voice for employee communications.

Responsibilities: 

• Create content and coordinate corporate communication efforts across multiple channels (including newsletters, press releases, website, and social media posts)
• Support in managing and sending communications, capturing the voice of the employee, and increasing engagement within internal communication channels
• Implement feedback mechanisms to gather insights from our audience and continuously improve our communication efforts
• Maintain records of of internal communications, analyst relations, and public relations program performance, and produces reports as needed
• Coordinate and administer event logistics, calendar invites, and registration for analyst inquiries and internal company events
• Supports team with project management, data collection and administrative support

Requirements: 

• +2 years of experience in a marketing, project management, or operations role at a fast-paced dynamic work environment 
• Clear communicator, verbal & written
• Adept with a variety of project management platforms and methods; track record of planning, tracking and driving deliverables to completion across multiple projects simultaneously, while meeting deadlines
• Extremely proficient with Google Suite
• Strong organizational and time management skills
• Bonus points for prior experience at a technology or SaaS company

Traits:

• Detail-oriented (an eagle eye for accuracy; keeps things from slipping between the cracks)
• Ability to thrive in a fast-paced, “get it done” environment (highly resourceful, with a bias for action; an ability to “dig in” and figure things out)
• Highly collaborative (able to work successfully and build relationships with many different business partners and stakeholders in a global, virtual environment)
• Takes initiative and ownership (roll-up-the-sleeves, get-in-the-weeds, “builder” attitude; a talent for bringing clarity and order to chaos)

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.