Senior Security Engineer I

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint. Each day, thousands of employees, customers and partners all over the world trust Talkdesk to deliver a better way to great experiences. 

At Talkdesk, our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk, with vertical teams responsible for all the decisions under their services. Through our Agile Coaches, we promote agile and collaborative practices, we are huge fans of Scrum, pair programming and we won’t let a single line of code reach production without peer code reviews. We strongly believe that the only true authority stems from knowledge, not from position and we always treat others with respect, deference and patience.

Are you passionate about all things security? As a member of the Security Engineering Team at Talkdesk you will help on the team effort of building a safer Talkdesk. 

Depending on your profile, some of your responsibilities can include:

• Provide extensive support regarding vulnerability management, including mitigation advice to development teams
• Provide technical support to development teams in finding patching strategies
• Provide security guidance through the infrastructure and development lifecycle and help maintain and improve our Secure Software Development Life Cycle
• Be a security subject-matter expert (SME) and help development teams with their security needs
• Develop security standards and practices
• Perform threat modeling (e.g., using STRIDE)
• Recommend security enhancements to existing processes and tools
• Collaborate with key stakeholders to gather security requirements and ensure implementation
• Provide operational support of various security technologies
• Work closely with all teams to improve the overall security posture of Talkdesk
• Perform pentests and/or help manage findings from external pentests
• Approach unknown security topics,define and implement a way forward

Must have:

• At least 5 years of experience in application security with hands-on experience with SAST, DAST and SCA tooling
• Experience integrating security testing into CI/CD pipelines
• Familiarity with IaaC tooling and methodology (Terraform, Ansible, ArgoCD)
• Strong experience acting as a technical vulnerability management specialist and security advisor
• Strong experience working with OWASP TOP 10, CVE, CWE and other vulnerability taxonomy, implementing technical mitigationsCoding experience in one or more general-purpose languages (e.g., Java, Ruby, Python)
• Experience with other secure development security tools
• Experience in application architecture security review
• Strong experience with securing coding practices and secure coding standards
• Knowledge in applications and systems security
• Knowledge in cryptographic concepts and their applications
• Knowledge of networking and web protocols
• Understanding of cybersecurity standards and frameworks, e.g., ISO27001, NIST, CIS, OWASP, SANS
• Linux/Unix proficiency
• Excellent written, verbal, and conversational communication skills
• Strong stakeholder management skills to effectively convey security risks and remediation to technical and non technical audiences
• Fluent in English, both verbal and written
• Critical thinking skills and the ability to solve problems as they arise
• Comfortable working in a fast-paced environment

Nice to have:

• Familiarity with Git, Ruby, Kotlin, RabbitMQ, Redis, MongoDB, PostgreSQL
• Experience in conducting security tests in web and mobile applications
• Experience with AI security
• Knowledge and familiarity of rating vulnerabilities using CVSS 3.0 & 4.0
• Prior experience working as DevOps and/or Software Engineer
• Prior experience handling security incidents
• Certifications such as OSCP, CISM, CISSP, GSEC

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.