Total Rewards Analyst

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

As the Total Rewards Analyst, you will be responsible for evaluating and maintaining Talkdesk’s pay structure with a focus on managing the Portugal benefits programs including uploading compensation changes in Workday, preparing the annual merit review process, managing the Portugal Flex program, reviewing benefits invoices, and assisting with employee questions. This role will have exposure to both compensation and benefits, however, this position has a greater focus on benefits. Reporting to the Global Benefits Manager based in the US, you will collaborate closely with cross-functional teams to ensure our compensation and benefits strategies align with our business objectives and industry standards.

Duties and Responsibilities:

Benefits (80% of time) 

• Partner with our benefits broker to maintain accurate recordkeeping, including employee benefits enrollments, qualifying life events, and contact information on a weekly basis 
• Audit benefits invoices to ensure accurate and timely payment processing and send proof of payment to our partners
• Establish and maintain strong relationships with local vendors, brokers, and benefits partners 
• Manage annual health insurance renewals 
• Administer medical, work, life and accident insurance in addition to the flex platform under Aon’s “The Benefits Solution (TBS)”, including:
• Run the Portugal Flex benefits program for 400+ employees 
• Partner with Finance on monthly funding and reconciliation processes 
• Employee Flex onboarding and presentation to new hires 
• Prepare and send the monthly Flex file to our provider
• Review, approve and process all necessary updates to employee Flex accounts
• Support all Flex requests from employees, partnering with our provider to ensure all employee questions are answered quickly and thoroughly 
• Employee Flex off-boarding 
• Run and analyze Flex benefit trend reports, identifying usage trends and patterns

Compensation (20% of role): 

• • Upload variable pay (e.g. bonuses, commission) in our HRIS, Workday
  • Participate in the annual compensation review process in Workday
  • Analyze compensation trends in the tech industry, including salary benchmarking and compensation structure design
  • Administer and maintain compensation programs, including job evaluation and salary surveys participation
  • Support employee inquiries, via email, Slack and JIRA tickets 

Requirements:

• Bachelor's degree in Human Resources, Business Administration, Finance, or related field; minimum of 3 years of Portugal benefits experience preferably in the technology industry or multinational environment 
• Proficiency with Microsoft Office and Google Suite; experience with Workday or similar HR platforms is a plus 
• Experience with Portugal benefits (Flex) required, global experience a plus
• Experience with managing vendor relationships and benefit brokers
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders across different locations and cultures
• Detail-oriented mindset with a commitment to accuracy and compliance in compensation and benefits administration
• Proven ability to work independently in a remote setting while effectively managing priorities and meeting deadlines
• Knowledge of various countries’ labor laws and regulations related to compensation and benefits is desirable
• Flexible and adaptable attitude with a passion for driving continuous improvement and innovation in HR practices

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.