Engineering Manager

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

Duties and Responsibilities:

• Create and own the strategic implementation plan for the team, working closely with product management and other stakeholders.
• Mentor and grow a world-class team capable of taking on increasingly more challenging projects
• Identify roadblocks, dependencies and other issues and work with the team to resolve these issues
• Coordinate resources to consistently deliver high quality software on time, within budget and with the required functionality
• Determine process improvements and implement changes as necessary
• Undertake special projects and support other team initiatives as needed

Qualifications:

• Ability to adapt to rapidly changing technologies and business needs
• Experience in building highly scalable distributed systems with 24/7 operations of infrastructure systems
• Demonstrate a track record of managing a team including hiring, onboarding, and professional development. You inspire your team to reach higher.
• Excel at planning and executing complex multi-team products, creating teams and overseeing execution to meet commitments and deliver with predictability
• Experience implementing tools, processes, internal instrumentation, methodologies and resolving blockages
• Comfortable managing teams and products with tight deadlines and short release cycles
• Willing to have a hands-on approach to start
• Solid understanding of relevant technology and tools including APIs, cloud solutions and programming language
• BA/BS in engineering or a related discipline required
• MBA is a bonus point

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.