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Mailroom Associate

Irvine, CA

WHY JOIN TAXRISE?

At TaxRise, we don’t just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients.

Join us and make a tangible difference in people’s lives while growing your career with a team that values your contributions.

ABOUT THE ROLE

The Mailroom Associate supports the day-to-day operations of the mailroom by managing incoming and outgoing mail, ensuring accurate and timely distribution of important documents, and maintaining a clean, organized workspace. This role is essential to the smooth functioning of our organization.

We’re all about that in-person vibe—this role is 100% on-site! If you’re excited to work side-by-side with our team (or are ready to make the move), then you’re a perfect fit. If not, we kindly ask you to hold off on applying. Thanks for understanding and happy job hunting!

HOW YOU’LL BE REWARDED

At TaxRise, Inc., we value dedication and teamwork. We offer competitive hourly pay and the chance to grow professionally within a supportive and mission-driven environment.

Base pay: $17.00 – $18.00 per hour (full-time, 40 hours per week)

WHAT YOU’LL DO

  • Receive, sort, and distribute incoming mail and faxed documents

  • Scan and upload mail into the Client Relationship Management (CRM) system

  • Review incoming Offer in Compromise (OIC) packets, upload them, and notify assigned Case Managers

  • Maintain accurate logs of incoming and outgoing mail to ensure tracking and efficiency

  • Keep the mailroom clean and organized, including inventorying and storing supplies

  • Monitor and restock mailroom supplies such as envelopes, shipping materials, and postage

  • Troubleshoot minor equipment issues and coordinate repairs when necessary

  • Perform quality audits to verify the accuracy of scanned and uploaded materials

  • Identify process improvement opportunities and suggest solutions to enhance mailroom operations

  • Occasionally deliver priority mail to the post office or replenish supplies as needed

  • Collaborate with the team to ensure task completion and maintain accurate daily work logs

  • Protect sensitive financial documents by following strict confidentiality policies

  • Work cross-functionally with departments and managers on special projects as assigned

  • Perform other essential job functions as required

WHAT YOU’LL NEED TO HAVE

  • Strong attention to detail and accuracy in data entry and document handling

  • Excellent written and verbal communication skills

  • Ability to work independently and within a team

  • Discretion and integrity when handling confidential information

  • Self-motivated with the ability to take initiative

  • Ability to prioritize and manage competing deadlines in a fast-paced environment

  • Positive attitude and willingness to learn

  • Professional, effective communication across all levels of the organization

  • Familiarity with mail shipping software and document tagging systems

  • Proficiency in Microsoft Office, Excel, Google Gmail, Calendly, and internal communication tools

  • High school diploma or equivalent

  • Minimum two years of experience in a mailroom or mail services role

We understand potential comes in many forms. Even if you don’t check every box, we still encourage you to apply — we consider all qualified candidates.

WHAT WE OFFER

We believe in taking care of our team so they can take care of our clients. Here’s what you can expect as part of the TaxRise family:

  • Medical, Dental, and Vision Insurance (starting after 60 days)
  • Paid Time Off (Vacation, Sick Days, Company Holidays)
  • Wellness Days to recharge when you need it most
  • 401(k) retirement plan with company match
  • Professional Development Program to support your growth
  • Access to our on-site gym and gaming lounge
  • Catered team lunches every Friday
  • Fun and energizing quarterly company outings

 

ABOUT US

At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do. 

When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives.

We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation.

If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that’s reshaping the future of tax resolution.

 

OUR COMMITMENT

At TaxRise, we’re proud to be an equal opportunity employer. We know that a world-class culture stems from the diversity and talent of our team. We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable law.

TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know.

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