Program Delivery Manager

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

*This is a hybrid role working on-site in Detroit, MI 3 days/week and remote 2 days/week

Job Description

The Program Delivery Manager collaborates with executive stakeholders to define use cases, leads delivery teams through deployment, drives user adoption, and ensures the realization of business value. This position requires a combination of skills including consulting, product management, project management, facilitation/problem-solving, stakeholder management, and a solid understanding of the software development lifecycle.

Key Responsibilities

• Collaborate with customers to develop use cases that drive business value.
• Lead cross functional team of engineers, product managers, QA, and DevOps to deliver successful deployments.
• Identify, track, and mitigate risks.
• Remove obstacles before they become issues.
• Manage customer expectations.
• Quantify and track value metrics.
• Drive customer success and adoption with a focus on customer retention and expansion.
• Communicate effectively and proactively with customers to build trusted relationships.

Skills and Experience

• Bachelor’s degree in STEM; with MBA preferred.
• 2-4 years of experience consulting, product, and/or delivery management experience.
• Credible customer presence. Capable of communicating effectively and building a trusted advisor relationship.
• Strong customer orientation with a drive to understand business needs.
• Excellent presentation and written communication skills.
• Ability to navigate between business and technical domains of a software implementation project.

Preferred Skills

• Prior Automotive internship experience
• Experience leading customer engagements.
• Experience managing enterprise software solutions and driving tangible business value and outcomes for customers.
• Expertise in SaaS deployments and domain experience in automotive sales and marketing

Perks and Benefits

• Competitive compensation and generous stock options   
• 100% employer-paid top-of-the-line medical, dental and vision coverage  
• Great benefits including unlimited PTO, parental leave and free snacks and beverages  
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies   
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper    
• Work on the latest and coolest technologies – everything is home-grown and built ground-up   
• A dynamic work environment with a strong sense of community and collaboration   
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy   
• Exciting opportunities for career growth and development   

Current Tekion Employees – Please apply via Greenhouse Internal Job Board

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics. 

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