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Technical Support Specialist

Amerant Bank Arena, Sunrise, FL

The Florida Panthers are a community focused organization led by an authentic management team that served our country and now serves the South Florida community.  The organization is on the rise and is experiencing success both on and off the ice.  Led by General Manager Bill Zito, the Panthers are coming off their best season in franchise history, entering the 2024-2025 season as Stanley Cup Champions.  Off the ice, the business is experiencing growth across all key metrics and our revenue is at an all-time high.  The organization is expanding outside of Amerant Bank Arena via the renovation of the FTL War Memorial in downtown Fort Lauderdale.  This state-of-the-art ice facility features two regulation-size rinks, including a new team practice rink with stadium seating, and a 4,000-capacity music theatre for live entertainment.  The future is bright, and we are very proud of what we are building in South Florida.

Job Title: Technical Support Specialist
Department: Information Technology
Reports To: Senior Director, Technology
FLSA: Non-Exempt
Employment Type: Full-Time
Location: Amerant Bank Arena, Panthers IceDen, FTL War Memorial


Job Summary:
The Florida Panthers seek an enthusiastic, creative, dedicated and highly organized individual for a Technical Support Specialist position.  This person is responsible for answering inquiries, providing advice, troubleshooting and assisting customers in solving technology related problems to provide efficient and effective problem identification and resolution.


Job Functions:

Specific duties include but are not limited to:

  • Setup and tear down of event related functions including but not limited to speakers, audio mixer, projectors, microphones, and laptops.  
  • Event day IT support, help desk duties, may include nights, weekends and holidays.
  • Install, support and maintain desktops or other computer systems, backup systems, and plan for and respond to service outages and other problems
  • Field Help Desk calls for hardware and support issues. Maintain work requests/ticketing system.
  • Printer and copier configuration and troubleshooting.
  • Assisting in network troubleshooting.
  • Software installation.
  • Running wires and cable termination for IT.
  • Two to six miles of walking on events days are common.
  • Field Help Desk calls for hardware and support issues. Maintain work requests/ticketing system.


Qualifications:

    • Undergraduate degree in Information Technology
    • General IT Knowledge - Installing and configuring computer hardware, software, printers and scanners for staff.  
    • Experience supporting & troubleshooting Azure Active Directory, Office365, Outlook/Exchange, Windows 10, and 11.
    • Microsoft/Cisco/CompTIA or industry technical certification preferred
    • Ability to collaborate with a variety of personalities and skillsets, and improve the quality of IT processes, services and products.
    • Physically capable of lifting 50 pounds unassisted.  Duties may also include supporting infrastructure at our practice rink in Coral Springs and Ft. Lauderdale.
    • Willingness to learn, work hard and always show up on time.
    • Company Core competencies

     

     

    Position Type/Expected Hours of Work:
    This is an exempt position. Must be able to work flexible hours, nights, weekends, and holidays as needed.

 

At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

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