Housekeeping Coordinator

The Florida Panthers enter the 2025-26 season as the two-time defending Stanley Cup Champions, having gone to the Stanley Cup Final in each of the past three seasons. The National Hockey League’s southernmost team, the Panthers have reached the postseason in a club-record six consecutive campaigns. The Panthers operate four facilities in Broward County, Florida: Amerant Bank Arena in Sunrise, the Panthers IceDen in Coral Springs, the new state-of-the-art practice facility Baptist Health IcePlex in Fort Lauderdale, as well as the renovated War Memorial Auditorium, which hosts concerts and events for the South Florida faithful.

 An organization with deep roots in the community, the Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. Emphasizing a culture of selfless service both on and off the ice, the Panthers pillar program ‘Heroes Among Us’ honors a United States military veteran at every game and the Florida Panthers Foundation has four main focuses including veterans affairs, children's health and education, raising awareness for the endangered Florida panther and growing youth hockey.

Job Title: Housekeeping Coordinator
Department: Housekeeping
Reports To: Housekeeping Manager
FLSA: Non-Exempt  
Employment Type: Full-Time
Location: Baptist Health IcePlex & War Memorial Auditorium

Job Summary:

The Housekeeping Coordinator is responsible for planning, organizing, controlling, monitoring, event and facility housekeeping operations to ensure the maintenance and improvement of the overall appearance and integrity of the facility, to provide a superior experience to our guests. And is also responsible for the coordination, and supervision of the day-to-day activities of the facility and, cleaning contractors ensuring that the services are provided in an efficient, effective, and timely manner. In addition, shall assist in the development and implementation of operational policies and procedures designed to promote efficiency of operation, quality of service, and a safe work environment.

Job Functions:

Specific duties include but are not limited to:

• Oversees the day-to-day operational policies and procedures for the Housekeeping Department and provide overall administrative supervision while planning, organizing, scheduling, assigning, monitoring, analyzing and correcting work assignments of custodial services, cleaning personnel and related operational activities. Assures the highest quality service to the facility by overseeing established goals for Facility Housekeeping Department personnel.
• Assisting in the interviewing, hiring, training, coaching and development of all housekeeping personnel in accordance with established guidelines and procedures. Ensure the development, ongoing improvement, and implementation of formalized training and education programs for the Housekeeping Department.
• Conduct regular facility inspections to review facility, equipment, personnel, general activity and share findings and observations with other departmental managers or coordinators to assist in maintaining a superior level of facility operation, efficiency, review and recommend equipment needs, supplies and materials required to provide the best standard of quality.
• Coordinate departmental participation and performance in the preventive maintenance program; ensure department compliance and maintenance of equipment.
• Attend and participate in Operations/Event meetings and participate in other weekly meetings necessary for conducting internal and external business. Conduct regularly scheduled staff meetings with staff to share relevant information and gain feedback relating to methods to improve operations, both internal and external, and to ensure efficient operations of the facilities for events.
• Write timely, accurate bid specifications for departmental purchases. Review and approve facility staff payroll and departmental purchases. Follow all appropriate purchasing procedures accurately.
• Participate in budget meetings and provide input relating to expenditure projection. Verify proper coding of all housekeeping department purchases to ensure accurate accounting and sufficient data for appropriate planning and expenditure projecting.
• Provide leadership on continuous improvement and team building efforts. Participate in employee committees and staff meetings emphasizing team management, high morale, and quality service to Authority customers. Counsel subordinate personnel as required to manage personnel issues. Conduct internal investigations as required by any on-going disciplinary process and recommend and/or administer discipline as required.
• Seek out, develop, and assist in the participation in industry related associations and trade shows in support of quality service to our clients. Keep abreast of innovations, improvements in procedures, and developments within the operational aspects of our industry to seek better methods to improve efficiency, levels of service, personnel performance, and reducing operating costs.
• Create and maintain facility department filing system and records to ensure that all facilities department personnel, equipment, and supplies are accurately maintained.
• Perform other duties, functions, special projects, and responsibilities, as assigned.
• knowledgeable in all administrative and operational rules, procedures, and programs of the housekeeping department.
• Position requires irregular schedules, including evenings, weekends, and holidays; the performance of work assignments may not be directly related to job specifications. Adjustments of shifts, overtime, breaks, etc. may be required upon short notice.
• Monitor work activities of all contract vendor services required. Ensure accuracy of contract billings.
• Develop and maintain accurate records, logs and reports for the department and the facilities.
• Position requires ability to interact with fellow employees, clients, the public and outside vendors in a courteous, cooperative, and professional manner.
• Exceptional organizational and interpersonal skills including the ability to motivate others.
• Serve as the Manager on Duty as required..

Qualifications:

• 2-5 years progressive experience relating to venue management, in Housekeeping.
• Minimum 2 years overseeing a large diverse group of employees.
• Highly organized and the ability to meet tight deadlines and work effectively in a high-pressure environment.
• Schedules all shifts and staffing according to events.
• Ability to lead, give clear and concise direction, and provide feedback to staff.
• Excellent communication, interpersonal, organizational, and problem-solving skills required.
• Ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours.
• Knowledge of operational equipment, radio devices, scrubbers, sweepers, vacuums, etc.

Position Type/Expected Hours of Work:

Must be able to work (40 hours) per week. Must be able to work flexible hours, nights, weekends, and holidays as needed.

At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.