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Account Manager - temporary (until May 2026)

Geneva

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners. 

Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products: 

📱TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.

💻TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.

At TheFork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviors: “Come as you are,” “Dig in,” and “Make it Memorable”.  

TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

To learn more about TheFork and our Forkies, explore our official site: https://www.careers.thefork.com

 

What you will do: 

Ensure your Restaurant portfolio will generate significant more revenue with TheFork month over month, by selling TheFork solutions to the Restaurants

Be the primary point of contact and build long-term relationships with customers

Provide support, mainly through email and phone, to your client portfolio and help them with their positioning strategy, revenue management and online marketing

Set up action plans defined with Sales and Marketing departments. You will work closely with our team of Marketing Restaurant Offer to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio in order to ensure the best offer to our users

Negotiate favorable win-win conditions, allowing the restaurants to optimize their margins and increase the seat-occupancy rate

Monitor and take actions to ensure restaurants comply with our T&CS and quality policies and that excellent B2C user experience is guaranteed

Ensure the support and training to use our tools

Express user requirements and work with other departments to constantly improve product relevance of TheFork websites and applications leveraging your knowledge of restaurants

Your KPIs will include (but will not be limited to) and are subject to change based on business needs:

  • Monthly revenues generated by the restaurants in your portfolio
  • Promotions available across your portfolio
  • Level of B2C irritating factors
  • Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio
  • Number and quality of restaurants participating in TheFork Festivals

 

You Must Meet These Critical Qualifications 

With a background in sales, you have a strong business temper and are recognised for your ability to convince and persuade.

You already have commercial experience.

You are very comfortable and productive on the phone.

You know how to organize your time and priorities when faced with challenges.

Your analytical and creative mind enables you to systematically offer the most appropriate solutions.

Proven experience of using a CRM (in this case Salesforce.com) and MS Office

Proven ability to manage multiple projects/subjects with attention to detail.

Excellent listening and negotiating skills.

French month tongue level, very comfortable in English as it is the official spoken language in the team!

You Can Impress With These Additions 

German speaking is nice to have

 

What we offer you:

😄 An awesome team  

⚖ Flexible working environment (2 days home office per week +  up to 2 total weeks additional flexibility in December to work fully remotely) 

💸 Competitive fixed salary and bonus  

🌎 International teams and a multicultural environment spanning 10 offices across 

Europe 

🤝Highly inclusive working environment   

🎓 Continuous learning and development programs 

😌 Free access to the Calm app to help you build resilience wherever you are  in your mental health journey 



We believe that we are better together, and we welcome you for who you are. We  endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and  go from good to great. 

 

TheFork is committed to a fair recruitment process. If you have special needs and  require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your  inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.

 #LI-FF1

 

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