Membership Operations Associate

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Museum of Science, Boston

www.mos.org

Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.

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Who We Are  

As science and technology increasingly shape our lives, the Museum of Science strives to equip and inspire everyone to use science for the global good while keeping up with the pace of change.   Among the world’s largest science centers and New England’s most attended cultural institution, we engage nearly five million people a year – at Science Park and in museums around the world, in classrooms, and online. 

The Museum’s singular location connecting Boston and Cambridge puts us at the junction of some of the world’s most influential academic institutions and industries, local and state government, schools, and the public. Trusted by each sector, we are ideally positioned to convene, inspire, and create meaningful experiences for all.  Come join us on our mission to inspire a lifelong love of science in everyone and living our vision for a world where science belongs to each of us for the good of all of us. 

  

Why We Need You  

The Member Operations Associate works with the rest of the membership operations team to ensure accurate and timely processing of all membership transactions, maintenance of clean data, and that the Museum’s frontline team has the support they need. This work helps support our 35,000 and growing membership and donor households. 

 

What You’ll Accomplish  

• Follow established processes to ensure data hygiene: update records, input corrections, process merge requests, run exception reporting, new record reports and perform database maintenance. 

• Process membership transactions including mail and lockbox, to ensure timely and accurate processing of revenue, and print membership cards when required. 

• Provide coverage for phones and email in response to member requests and update information in the membership database to maintain accurate records. Serve as a positive representative of the Membership department. 

• Assist with list pulls, product testing, and new user training. 

• Perform other work-related duties as required by Manager.  

  

What We’re Looking For

• Demonstrated attention to detail 

• Ability to handle sensitive information in a confidential manner 

• Ability to work in a fast-paced, deadline-oriented atmosphere with multiple responsibilities 

• Demonstrated ability to work independently with strong follow-through and solid organizational skills 

• Proven written and verbal communications and interpersonal skills 

• Familiarity with Salesforce or similar CRM system 

• Willingness to attend formal product trainings and acquire relevant certifications 

 

This is a hybrid position with a Tuesday through Saturday schedule, including holiday coverage. Limited evening and off-day event coverage required. 

 

How We Work-Our Values 

Everyone: We are everyone’s museum.  We pursue equity and celebrate every person for who they are.  We foster an inclusive environment in which we value and respect diversity. 

Service: We serve our colleagues and community.  We hold ourselves accountable to be a trustworthy public resource, and to support a sustainable, just and evidence-based future.  

Learning: We love learning.  We are curious about the world and want to share our joy and wonder with others.  We value open minds and recognize that everyone has more to explore, discover and create. 

Connection: We find strength in connections.  We collaborate across communities, organizations and disciplines to make science relevant and accessible to all. 

Boldness: We dream big.  We boldly push ourselves forward, pursuing new ideas and challenges.  We experiment and learn from our failures as we seek to inspire purpose, spark imagination and encourage hope.