Senior Technical Program Manager

At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste together.

40% of all food produced in the world is wasted. And that has a huge impact on the health of our planet, with 10% of greenhouse gas emissions coming from food waste. 

We’re more than an app: we are a certified B Corporation with a mission to empower everyone to take action against food waste, so alongside our marketplace app, we create educational tools, explore new business solutions, such as our Retail Technologies offering, and influence legislation to help reduce food waste.

We’re growing fast: Our community of 131 million registered users and 258,000 active partners across 20 countries, have together already prevented 507+ million meals from going to waste - avoiding over 1.369.000 tonnes of CO2e!

This role can be based in Copenhagen, London, or Madrid.

Your mission

As our Senior Technical Program Manager, you will implement and own core IT solutions leveraged by our commercial teams across 20 countries. You will lead requirements setting, vendor selection, and systems implementation, working closely with tech teams and internal end-users. You will play a pivotal role in overseeing and executing technical projects and  initiatives on a global scale, and develop our processes and governance around these. You will collaborate with cross-functional teams and stakeholders to ensure the successful planning, implementation, and delivery of projects that elevate the efficiency of our commercial teams. 

By combining your strong technical and project management skills, you will help our sales teams globally work more effectively, spend time on what matters, ultimately leading to more food saved.

Role description

Technical strategy and project planning

• Collaborating with the leadership team to define objectives, projects, and success criteria in alignment with the overall commercial strategy
• Developing detailed project plans, timelines, dependency mapping, and business cases, considering global implications and regional needs
• Gathering internal requirements from commercial and tech organizations
• Setting up pilots and tests to validate vendors and measure benefits

Owning relationships with external vendors

• Developing RFPs, negotiating terms, and developing joint implementation plans
• Establishing necessary maintenance and support structures to uphold the quality of service
• Being the first point of contact for select vendors

Implementing new systems or replacing existing ones (e.g., our VoIP platform, customer outreach tools, sales training tools)

• Leading the technical and user-facing implementation of new systems for commercial teams
• Leading project teams, providing clear direction, and support throughout the project lifecycle
• Identifying and allocating suitable resources to efficiently achieve project objectives on time & budget, while monitoring resource utilization for optimal productivity
• Monitoring and tracking project milestones, deadlines, and deliverables to ensure adherence to project schedules
• Implementing robust quality assurance processes to maintain high quality of service and end-user satisfaction in projects

Cross-functional collaboration and stakeholder management

• Working closely with various departments, including Tech, Legal, IT and other teams to coordinate efforts and align on project goals
• Working with our Tech organization to develop the necessary integrations and automations, to embed new systems with existing processes
• Working with the Enablement team to develop change management plans and training materials
• Communicating project plans and progress to senior management

Maintaining and evolving our commercial tech stack

• Establishing processes for managing change requests, user support, and system administration
• Staying informed about future vendor roadmaps and features to assess their relevance and benefit for Too Good To Go

Requirements

• Proven experience in deciding on, implementing, and managing commercial  technology solutions (preferably with VoIP platforms, e.g., Genesys, Five9, Aircall, 8x8 or similar)
• Experience managing external software providers, including RFP development, contract negotiation, and day to day vendor management
• Proven experience in leading large strategic projects across different teams and stakeholders, and highly technical and complex projects that require implementing new tools/platforms and integration with existing tools/platforms
• The ability to communicate with and understand technical language and translate this into simple concepts for stakeholders 
• Experience interacting with all levels of an organization, from senior leaders to frontline staff
• Solution and results oriented, with attention to detail, and high level of accountability towards delivering on plans
• Proven ability to get results through influence, without direct leadership
• Proactive seeker of solutions, excited by opportunities to make change happen, and with a personal drive to have impact 
• Not scared by ambiguity or uncertainty, and open to new ideas and suggestions
• Fully proficient in English and with excellent communication skills 
• Based in Copenhagen, London, or Madrid

Our values

• We win together: Food waste is a big beast to fight. We believe in a #oneteam.
• We raise the bar: We always push for more. We work smart, smash barriers and elevate one another.
• We keep it simple: Our ambitions are bold but our solutions are simple.
• We build a legacy: We’re proud of the change we’re driving. 
• We care: We always look out for each other. Caring is also about the way we do business. We do the right thing.

What We Have To Offer

• An opportunity to work in a global social-impact company and certified B Corporation where you can see a real and tangible impact in your role.
• We trust in our employees and encourage an autonomous environment that provides several opportunities for employees to contribute, develop and take ownership of their work in a way that works for them.
• To be part of an international company, with over 1,500+ colleagues across 20 countries that are on the same important mission.
• We celebrate our differences and our successes and have a strong values-driven team culture.
• We work in a hybrid set-up and value in-office work weekly.

How to apply

• We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.
• Submit your CV and Cover letter in English.
• Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging.

Job Ref: #LI-TC1

#LI-Hybrid

A Movement for Everyone
We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong.
We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.