Sr. Software Support Engineer C++

The company.

Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.

Our people.

At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.

What will you bring to the team.

You will be part of a team that works on solutions used by retailers every day, working closely with Point of Sales Solutions (PoS) and at the same time analyzing, identifying the common threads and issues that can be leveraged to solve multiple problems.

What will you be doing:

The L3 Software Support Engineer offers a range of support services to ensure partners and mission-critical services can sustain and accelerate business results. The services include customer ticket troubleshooting and debugging, handling escalations, tooling and automation to improve customer support experience.

Naturally to be successful in this role, you must have and know of:

• Bachelor's degree in computer science or related field.
• 5+ years of C++ development.
• Good debugging skills.
• Experience working with agile methodologies.
• Advanced English level.

Preferred skills:

• JIRA.
• Gitlab.
• Jenkins.

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT)
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 30 Christmas bonus days.
• 12 days of vacation plus 6 floating days.