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Senior Software Subject Matter Expert

Durham, NC

Toshiba Global Commerce Solutions is seeking a hands-on Senior Software Subject Matter Expert in Software/Systems Architect and Technical Leader to drive the design, delivery, and evolution of large-scale, distributed software platforms. This role provides deep technical leadership across system software, cloud services, and AI-assisted development, guiding teams through complex architectural challenges while ensuring security, scalability, reliability, and operational excellence. You will lead cross-functional collaboration, define reference architectures and engineering standards, mentor architects and engineers, and influence platform strategy to deliver high-availability, cost-efficient, and future-ready solutions at scale. 

Core Mission: 

Own and evolve resilient, distributed, and AI augmented system software architectures that span hardware, edge, on-prem, and cloud environments. Establish and enforce architectural guardrails for availability, fault tolerance, operability, and long-term architectural health across System Software. 

Responsibilities 

  • Guide software development, test, and support teams on complex technical issues and solution design. 
  • Own System Software platform and services architecture; define solution design direction and enforce architectural guardrails across teams. 
  • Lead crossorganizational architecture and design reviews across HW, System Software, Application SW, SRE, Support, and Professional Services. 
  • Define and enforce nonfunctional requirements (security, scalability, reliability) and reference architectures; ensure CI/CD and DevSecOps alignment. 
  • Provide handson technical leadership, mentorship, and design governance for architects and developers. 
  • Architect, design, and develop largescale distributed software services and solutions in collaboration with teammates. 
  • Translate discovery outcomes into actionable backlog items, ensuring design intent, architectural standards, and NFRs are preserved. 
  • Shape platform and portfolio strategy by identifying reusable capabilities, APIfirst opportunities, and gaps requiring investment. 
  • Operationalize AI/agentic workflows for design acceleration, prototyping, code and test generation, and automated validation. 
  • Define governance for AIassisted development, including traceability, safety, and ethical use. 
  • Communicate effectively across global geographies to maintain architectural coherence. 
  • Produce reference architectures, design standards, and internal white papers. 
  • Collaborate with development and product teams to design highquality software solutions. 
  • Design solutions emphasizing high availability, scalability, robustness, and usability. 
  • Build prototypes and POCs to validate architectural decisions and derisk key choices. 
  • Drive bestinclass engineering practices through code/design reviews and datadriven decisionmaking. 
  • Ensure services and components are modular, secure, reliable, reusable, diagnosable, and actively monitored. 
  • Stay current on modern technologies, cloud deployments, and microservice patterns; conduct POCs to evaluate technology fit. 
  • Drive diagnosability and operability through structured logging, metrics, tracing, and endtoend observability practices. 
  • Influence portfolio strategy to reduce architectural debt and long-term operational risk. 

Core Qualifications 

  • Bachelor's or Master's degree in Computer Science, Engineering, or related field. 
  • 10+ years of experience in software development and architecture, with a focus on cloud-based solutions and microservices. 
  • Experience with networking implementation and problem solving. 
  • Expert in and leverage the seven layers of OSI to work through complex issues. 
  • Expertise in modern patterns (microservices, event driven), API design, leveraging AI. 
  • Excellent cross-team communication and stakeholder leadership. 
  • Proven experience leading and mentoring development teams in an Agile environment. 
  • Proven experience owning end-to-end solution delivery, including design, implementation, and post-release operational accountability for medium-to-large projects 
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders. 
  • Strong problem-solving skills; the ability to think creatively and strategically to identify and address complex technical challenges under pressure while communicating clearly and professionally with both customers and internal sales teams. 
  • Experience with DevOps practices and tools, including continuous integration and delivery, automated testing, and infrastructure as code. 
  • Strong experience with CI/CD (Jenkins/GitLab), artifact mgmt (Nexus), and secure SDLC. 
  • Knowledge of security best practices and experience implementing secure software solutions. 

Preferred 

  • Retail/POS; Systems Management, Hardware Drivers, Windows/Linux; C/C#/Java/JavaScript; observability (ELK/Prometheus). 

About Toshiba Global Commerce Solutions

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Compensation:

  • Base Salary Range: $163,000-200,000
    • The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations. 
  • Group health coverage (medical, dental, & vision)
  • Employee Assistance Programs
  • Pre-tax spending accounts
  • 401(k) plan (with company match)
  • Company provided life insurance
  • Pet Insurance
  • Employee discounts
  • Generous paid holiday schedule, paid vacation & sick/personal days



EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

 

 

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