Job Application for Electronics Repair Manager at Toshiba Global Commerce Solutions

Toshiba Global Commerce Solutions is seeking an Electronics Repair Manager. The Manager is responsible for leading the repair, refurbishment, and technical support operations for POS hardware systems. This role requires a strong electrical engineering background combined with proven leadership skills to manage technicians, optimize repair workflows, and ensure high-quality, timely service delivery. The POS Repair Manager serves as the technical authority for complex hardware issues while driving continuous improvement in repair processes, quality, and cost efficiency.

Required Qualifications

Bachelor’s degree in Electrical Engineering, Electronics Engineering, or a related field
5+ years of experience repairing electronic hardware, preferably POS or similar transactional systems
2+ years of experience in a supervisory or management role
Strong knowledge of analog and digital electronics, power supplies, and embedded systems
Ability to read and interpret schematics, wiring diagrams, and technical documentation

Preferred Qualifications

Experience with POS systems, payment terminals, or retail technology environments
Familiarity with EMV, PCI-related hardware requirements, and peripheral devices
Experience with failure analysis, test fixture design, or repair process engineering
Lean, Six Sigma, or continuous improvement certification

Key Responsibilities

Technical Leadership

Serve as the subject matter expert for POS hardware, including terminals, printers, scanners, pin pads, networking components, and power systems
Diagnose and resolve complex electrical, electronic, and electromechanical issues beyond technician-level troubleshooting
Review and approve repair methodologies, schematics, and test procedures
Support root cause analysis for recurring hardware failures and recommend design or process improvements

Operations & Management

Lead, train, and manage a team of POS repair technicians
Assign workloads, prioritize repair queues, and ensure service-level agreements (SLAs) are met
Establish and maintain repair standards, quality controls, and documentation
Monitor KPIs such as turnaround time, first-pass yield, repair cost, and return rates

Process Improvement

Develop and implement efficient repair workflows and diagnostic procedures
Collaborate with engineering, procurement, and vendors to improve component reliability and availability
Identify opportunities to reduce repair costs, downtime, and repeat failures
Oversee inventory usage for parts, tools, and test equipment

Cross-Functional Collaboration

Act as the technical liaison between repair operations, field service teams, product engineering, and customers
Support escalations from customer support and field technicians
Provide technical input on new POS hardware introductions and repairability

Compliance & Safety

Ensure compliance with ESD, electrical safety, and regulatory standards
Maintain proper calibration and use of diagnostic and test equipment
Enforce workplace safety and best practices within the repair environment

Skills & Competencies

Strong leadership and team development skills
Excellent problem-solving and analytical abilities
Effective communication with both technical and non-technical stakeholders
High attention to detail and quality
Ability to balance hands-on technical work with managerial responsibilities

Work Environment

Repair lab or depot environment with ESD-controlled workstations
Occasional travel to field locations, vendors, or customer sites may be required

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.

**Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following: **

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Company provided life insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

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We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

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Electronics Repair Manager

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