Job Application for Senior Cloud Engineer – ELERA Platform (AI-Enabled Reliability & Operations) at Toshiba Global Commerce Solutions

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Toshiba Global Commerce Solutions is seeking a Senior Cloud Engineer – ELERA Platform (AI-Enabled Reliability & Operations) that is a hands-on engineering role responsible for deploying, operating, and improving ELERA across cloud and hybrid retail environments. This position focuses on reliability, uptime, performance, observability, and incident response for production systems operating at scale.

You will build and operate the systems that keep stores running—working across Kubernetes, observability, performance, and automation—with direct impact on:

Uptime

Latency (scan + payment flows)

MTTR

You are not designing strategy—you are implementing and running production systems at scale, with increasing ownership over reliability and performance.

Responsibilities

Deploy & Operate ELERA in Cloud + Store Environments

Build and maintain AKS-based deployments
Support hybrid architectures (store edge + cloud)
Configure networking, scaling, and failover behaviors
Work with customer environments to ensure production readiness

Reliability & Uptime Engineering

Implement resilience patterns (health checks, probes, circuit breakers, retries)
Monitor system health and respond to incidents
Fix root causes and support uptime targets

Observability & Telemetry

Instrument services using OpenTelemetry
Configure metrics (Prometheus) and build dashboards (Grafana)
Track API latency, error rates, and store-level performance
Support in-store aggregation patterns to reduce cloud load

Performance Engineering

Identify bottlenecks in microservices, messaging systems, and data layers
Support performance testing and validation
Work with load tools and telemetry to diagnose latency issues
Improve throughput and system performance

Incident Response & MTTR Reduction

Participate in production incidents
Analyze logs, traces, and metrics to identify root cause
Contribute to runbooks and automated recovery scripts
Reduce detection and resolution time

AI-Enabled Engineering

Use AI tools to analyze logs and errors
Assist in debugging and RCA
Integrate AI with alerting workflows and triage systems
Contribute to automation for common failure scenarios

Required Qualifications

5–8 years of hands-on engineering experience
Strong experience with Kubernetes (AKS preferred)
Background in microservices architectures
Experience deploying and supporting distributed production systems
Familiarity with observability: metrics, logs, tracing
Ability to debug production issues
Experience with at least one cloud provider (Azure preferred)
Solid understanding of:

REST APIs
Scaling fundamentals
Failure-handling patterns

Preferred Qualifications

Exposure to retail systems, POS, or edge environments
Experience with OpenTelemetry instrumentation
Background in MongoDB performance tuning
Prior experience in incident response or on-call rotations
Familiarity with performance testing tools such as k6 or JMeter

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Senior Cloud Engineer – ELERA Platform (AI-Enabled Reliability & Operations)

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