Cisco Life Cycle Services Representative (Remote)

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Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.  

Ready to discover the possibilities that live in technology?

 

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

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ABOUT THE ROLE:

The Life Cycle Management, Cisco Lifecycle Services Representative will be responsible for managing customer support Cisco renewal opportunities within assigned accounts. The LSR will consult with account teams providing strategic renewal pricing to not only execute accurate Cisco renewals but to drive revenue growth within region. In addition, the LSR will participate in the sales process as an extension of the Account Executives by building relationships with the Clients and Cisco Account Teams. This position will also be responsible for providing lifecycle support throughout the duration of the customers’ renewal cycle.

 

WHAT YOU'LL DO:

• Own and execute on assigned Cisco renewal opportunities within assigned accounts
• Coordinate and collaborate with customer and internal teams to establish timelines, action items, responsibilities and associated due dates of renewal activities in a manner that results in an on-time renewal
• Work with sales to identify and present upsell opportunities within existing client base
• Position multi-year deals & co-term with other license opportunities as to increase size of deals
• Engage Cisco support teams and build accurate quotes in CCW-R, 6-12 months advance of expiration
• Provide clients with accurate renewal quote that is in alignment with established timelines
• Address and resolve install base inaccuracies to ensure customers, Cisco and Trace3 install base data are aligned and accurate
• Collaborate with customer and sales team to capture all items available to renew in the renewal scope.  Identify and communicate risk. Work to close gaps in coverage
• Take actions to reduce complexity e.g., minimize # of contracts
• Participate and contribute to customer Quarterly Business Reviews as required
• Maintain accurate NetSuite data for opportunities/forecasts, client information
• Provide financing options & related information when appropriate
• Process client transactions such as orders, quotes, or returns timely and accurately
• Setup and maintain client notes, credit limits and contacts. Facilitate post-renewal system (LAMP) updates with Data Team
• Maintain and expand working knowledge of current partner renewal offerings and varying service/support levels
• Obtain Cisco training and relevant certifications as time permits
• Champion best practices, policies, and procedures
• Communicate constructively to management and team members on challenges, ideas and updates needed to enhance policies and procedures
• May perform other duties as assigned by manager

 

QUALIFICATIONS & INTERESTS:

• High school diploma required. Bachelor’s degree preferred
• Minimum of 5 years of Cisco maintenance renewal management or lifecycle experience required
• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks
• Proven ability to manage multiple projects at a time while paying strict attention to detail to meet deadlines
• Must be a good collaborator, communicator and facilitator with customers and internal cross functional teams
• Strong presentation skills preferred
• Ability to establish and execute deadlines in a fast-paced environment
• Emphasis on ability to build and maintain relationships
• Strong analytical skills regarding client quotes, reports, manufacturer data
• Excellent oral and written communication skills
• Proficiency in CCW-R, CCW & EAMP
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, PowerPoint, Outlook) and CRM platforms.  Must be competent in Excel
• Knowledge in Annuities (EA, SaaS & Subscriptions) preferred
• Good understanding of Information Technologies is a plus

 

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The Perks

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Major offices stocked with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

 

Our Commitment

At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.

We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.

As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.

Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com.

 

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.