Senior Operations Quality Assurance Analyst

TransferGo is a growing fintech scale-up on a mission to make the world a fairer place for migrants. We strive to provide tailored, more affordable financial services that make people's hard-earned money go further. Now in our 13th year, with close to 400 employees in offices across Europe and the UK, we’re crafting a brilliant, relevant product that makes a difference in people's lives and the well-being of their families. 

We’ve come this far by building a talented, diverse workforce on a fair culture and our strong values. Having this strong team of employees, we can serve those who really need our product to make their lives better. 

Join us on our journey as a Senior Operations Quality Assurance Analyst to play a pivotal role in shaping how money is sent worldwide. You will work in a team of bright-minded individuals looking after operational metrics and KPIs, doing deep dives and providing recommendations on operational processes and working with various stakeholders on improving operational efficiency. If you want to significantly impact the fintech industry, drive technological advancements, and collaborate with a team of forward-thinkers, we would love to have you on board!

Here’s what you’ll be doing as Senior Operations Quality Assurance Analyst:

• Perform deep dives into various operational processes and topics (e.g. delivery speed increase, financial loss risk mitigation within the Operations department, manual work reduction within Operations, etc.) 
• Maintain and update operational metrics tracking
• Investigate operational incidents, changes in metrics, and provide root cause analysis
• Prepare periodic Operations department performance reports for leadership
• Collaborate with various stakeholders to drive operational efficiency and quality improvements

You’ll report to our Head of Operations Implementation.

Here’s what we’d love from our new Senior Operations Quality Assurance Analyst:

• Hands-on experience in the fields of Customer Service, Compliance, and Financial Operations
• Experience with continuous improvement (or similar) roles
• Strong analytical and data visualization skills
• Ability to distill complex information into easy-to-understand language
• Ability to manage multiple projects and deadlines at the same time
• Strong problem-solving skills and ability to identify non-obvious improvement opportunities.

And if you can also do this stuff, even better: 

• Internal/external reporting experience
• Experience working with data analytics software (Tableau, Power BI, etc.)

What we believe

At TransferGo, we offer competitive rewards to all people. We know that recognition is about more than just money, and we’ve fostered a culture of kudos to shine a light on the great work throughout the business, and the people making it all happen. We hold regular in person events to connect with each other and help all our TransferNauts to grow with a generous training allowance. We believe that empowering people makes for a happier and more effective workforce. This means we enable anyone who wants to pursue initiatives that deliver real value for our migrant customers. 

What We Offer:

• Competitive Salary: Starting from €2,500 - €3500 (gross) per month, depending on experience. Salary is just one part of the conversation – if you’re excited about the role but the range feels slightly off, don’t hesitate to apply. We’re open to discussing based on your experience and potential.
• Comprehensive Benefits: Including a generous holiday allowance, competitive healthcare insurance, and a wellbeing package from day one.
• Annual Development Budget: €1,000 to invest in your personal and professional growth.
• Hybrid Working Environment: Flexibility to work from home and in the office, with most team members in the office two days a week.
• Pet-Friendly Office: If you’re near one of our offices, bring your furry friend along!
• Inclusive Culture: Regular in-person events, fostering a strong sense of community and collaboration.
• Empowerment and Ownership: We believe in empowering our people to take initiative and drive meaningful change.

At TransferGo, we are committed to the equal treatment of all current and prospective employees. We will not tolerate discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity,  marriage, civil partnership or any other protected category. We are proud of our diverse and inclusive culture and we strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TransferGo. We look forward to meeting you!

Please note that all data collected will be handled in accordance with our candidates privacy policy (https://www.transfergo.com/privacy-policy/overview) and will only be used for the purpose of evaluating your candidacy. The data will be securely stored and deleted according to retention timeframe set in the candidates privacy policy. If you have any questions or concerns regarding this, please feel free to reach out by replying or via dpo@transfergo.com