Associate Director, Creative Services

About Trilliad

Trilliad, a market-leading Growth Services Provider (GSP), solves challenges and drives results for Growth Leaders across Sales, Marketing, and Customer Success. Trilliad’s full-service solutions deliver competitive advantage for the brands it works with by optimizing their sales and marketing strategies, processes, skills, and technology. Trilliad drives efficiency and predictability at the intersection of Sales, Marketing, and Customer Success to increase seller productivity, lower cost per lead, decrease cost per sale, accelerate time to close, and drive customer lifetime value.

 At Trilliad, culture is our backbone. It shapes how we think, behave, and treat one another, and it defines how our clients, partners, and communities experience us. Every company has a culture, and at Trilliad, we make ours intentional—anchored in our Leadership Principles. These principles guide every decision and interaction: putting the company first, obsessing over growth, remembering that business is personal, and ensuring strategy turns into execution. We succeed by being one team, striving for greatness, speaking the truth, and holding ourselves accountable. We lighten up with humor, stay patient and disciplined, run towards problems, celebrate results, and never accept confusion as an option. This is the culture you step into at Trilliad—purposeful, lived, and continually developed.

The Associate Director, Creative Services, is responsible for how the Sandler brand is expressed across every channel and touchpoint. You own the creative vision, brand standards,  and quality of Sandler's creative output — ensuring that everything produced by the internal team, our international Marketing-as-a-Service (MaaS) team, and external partners reflects a consistent, strategically aligned, and commercially relevant identity. You translate creative direction into operational plans, manage creative resources across competing priorities, and hold the team accountable for delivering work that is on-brand, on-brief, and on time.

Which means that on a day-to-day basis, you will:

Brand Standards and Creative Consistency

• Define, create, and maintain brand guidelines, templates, and design systems — ensuring creative standards are documented, accessible, and consistently applied by internal teams, MaaS, and external partners without requiring senior escalation for every decision
• Evaluate creative output from all production sources against brand standards and strategic intent — providing specific, actionable feedback that maintains quality and drives improvement across distributed channels
• Lead brand refresh initiatives through execution and adoption — coordinating cross-functional implementation, tracking rollout against milestones, and embedding updated standards across the team and partner ecosystem

Creative Brief Development and Direction

• Develop creative briefs for campaigns, product launches, and projects — translating marketing strategy and business objectives into clear, actionable direction that guides internal and external creative resources
• Oversee website creative direction for site updates and franchise sitelet standards — ensuring digital brand expression is consistent, user-centered, and aligned with brand guidelines
• Direct video creative execution — ensuring video content meets brand standards, supports campaign goals, and is delivered to the brief

Creative Production and Resource Management

• Manage relationships with external creative resources and agencies — ensuring quality standards are maintained, creative direction is clearly communicated, and output supports business objectives
• Allocate creative resources across competing priorities — balancing strategic initiatives, campaign demands, and operational needs to maintain efficiency and output quality
• Oversee MaaS design output — ensuring work produced by international creative resources meets brand standards and reflects campaign intent

Team Leadership and Capability Development

• Develop the internal creative team —building capability and ensuring the team has the clarity and direction needed to execute against business requirements
• Integrate team workflows across internal, MaaS, and external creative sources — ensuring production processes are efficient, handoffs are clean, and quality is consistent regardless of who executes the work

How you’ll do it

Because how we do things matters just as much as what we do at Trilliad, our Leadership Principles should act as a compass directing the everyday behavior of every teammate across the organization:

What You’ll Bring – Skills, Knowledge, and Experience

All Difference-Makers are expected to meet the Trilliad Standard for Transferable Skills and Knowledge, which defines the core capabilities every teammate must bring—regardless of role, function, or level.

The following domain-specific Skills, Knowledge, and Experience are additionally required in order for you to be great in this role.

Domain-specific skills

• Brand identity development and stewardship — You define, apply, and maintain visual identity systems, tone standards, and design guidelines across multiple teams and production channels, ensuring creative consistency without requiring redirection at every step.
• Creative brief writing — You translate marketing strategy and business objectives into clear, actionable creative direction that enables designers, copywriters, and external partners to produce work that is strategically grounded and on-brand.
• Hands-on design execution — You produce and refine creative work independently when needed, enabling you to model standards, provide precise feedback, and maintain quality when directing others.
• Design system development — You build scalable brand guidelines, templates, and design systems that enable consistent execution across multiple teams and external partners at scale.
• Creative quality assurance across distributed production — You evaluate creative output from internal teams, MaaS, and external groups against brand standards and strategic intent, providing feedback that improves quality and consistency.
• Web creative direction — You apply user experience principles, visual hierarchy, and brand standards to direct website creative updates, ensuring digital brand expression supports user goals and business outcomes.
• Video creative direction — You shape video creative strategy, provide direction to production teams and evaluate video output against brand standards and campaign objectives.
• People management and team development — You build team capability to ensure the creative services function executes at the level the business requires.

Domain-Specific Knowledge

• B2B brand positioning and differentiation — You understand how brand identity and creative execution contribute to market positioning and trust-building in professional services and B2B environments, informing the quality standards you apply and the feedback you give.
• Marketing campaign mechanics in B2B contexts — You know how creative assets function within integrated campaigns and how brand consistency across touchpoints supports pipeline development and sales effectiveness.
• Design production workflows and vendor management — You know how to structure creative production processes, manage external resources, and maintain quality and efficiency when creative work is distributed across internal teams, MaaS providers, and agencies.
• Brand refresh and adoption— You understand the operational dimensions of embedding updated brand standards across teams and systems, including how to sequence rollout and manage consistency during transition periods.

Domain-specific experience

• 6+ years in creative roles with demonstrated experience owning brand direction and creative strategy in a B2B or professional services environment, including accountability for brand consistency across multiple channels and stakeholder groups.
• Direct experience leading a brand refresh, developing creative briefs, and directing internal and external creative resources, with accountability for output quality and brand consistency.
• Proven experience building and implementing brand guidelines and design systems that were applied consistently across multiple teams, geographies, or external partners.
• Experience managing external creative agencies or international production providers, including briefing, quality assurance, and performance accountability.
• Demonstrated ability to lead creative teams or functions, including resource allocation, quality assurance, and stakeholder management in environments with competing priorities.

The anticipated annual base salary range for this role is $95,000–$140,000, based on a good‑faith estimate at the time of posting. Actual compensation within this range will depend on factors including experience, skills, and geographic location. In addition to base salary, this role is eligible for Trilliad’s benefits package, which includes health insurance, retirement savings plan, paid time off, and other benefits.

The Trilliad Agreement

If you want to be part of building a truly great growth company—and help cultivate a culture that is differentiated and creates value for customers and colleagues alike—then you might be a fit for Trilliad. Accepting that invitation means more than bringing your skills, knowledge, and experience to bear in your role. It also means working in alignment with our Leadership Principles, which guide how we show up for each other, our customers, and the work. Because at Trilliad, how we do things matters just as much as what we do.

When you show up in this way—bringing your best and living our Leadership Principles— you can expect Trilliad to uphold its side of The Trilliad Agreement: a workplace in which we grow, connect, and thrive.