Senior Data Scientist

See yourself at Twilio

Join the team as our next Senior Data Scientist on Twilio’s Segment Data Science & Analytics, GTM team.

Who we are & why we’re hiring

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

As a Senior Data Scientist on Data Science & Analytics, GTM, you will use data to help Twilio Segment hone our understanding of Sales, Marketing, and Finance, and help stay on top of emerging business trends. You will work closely with GTM leaders and business partners to bring to light actionable insights to more efficiently run the business. You thrive at wrangling large amounts of data, building complex models, and scaling and automating processes, and have a demonstrated track record of excellence in project management, business sense, and cross-functional teamwork.

Responsibilities

In this role, you’ll:

• Own financial source of truth tables, performing analytics engineering to build & improve on the existing data model
• Implement dashboards & data science models using Python, Tableau, Looker, and open source libraries
• Utilize an industry-leading analytics portfolio to support key functional & business priorities (e.g., sales funnel, pipeline generation, financial modeling).
• Develop and maintain models and deliver data-driven insights, analyzing pipeline health and business drivers, and developing strategies and solutions to drive results for GTM.
• Work with Sr. Directors and Directors throughout Twilio to frame business opportunities and develop appropriate analytic strategies. Ensure the appropriate analytical techniques are used to solve those business opportunities.
• The successful candidate will be instrumental in driving greater insight and measurement of finance, sales, & marketing and identifying benchmarks for success, leading to improved GTM strategies and increased conversion.
• Generate insights and recommendations through exploratory analysis, hypothesis testing, and statistical modeling  
• Drive cross functional analytics projects from beginning to end: build relationships with partner teams, collect and analyze data, and present key insights and recommendations to drive business improvements
• Perform in-depth analyses to understand the quality of our prospects and opportunities, refine customer personas, increase return on ad spend, and support upsell motions
• Design, build and maintain data models that the finance & marketing teams can use for reporting and deriving insights

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Have 7+ years of work experience, with experience at B2B SaaS companies 
• MS/PhD in a quantitative or technical field
• Expert level SQL skills and dashboarding skills in tools like Looker or Tableau
• Strong grasp of statistical modeling and tools such as Python, DBT, Github, Snowflake, and Segment
• Comfortable diving into large, complex datasets and data systems 
• Have strong business acumen and a deep sense of curiosity 

Desired:

• Experience with Salesforce, Alteryx
• Previous experience with marketing data models
• Background automating manual processes
• Excellent communication skills, with the ability to synthesize, simplify and explain complex problems to different types of audience, including executives
• Prior experience with large language models or generative AI

Location

This role will be remote but is not eligible to be hired in California, Connecticut, New York, New Jersey, Pennsylvania, or Washington.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, Washington, and Washington D.C.. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado or Washington D.C.: $123,520 - 154,400.

• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $130,720 - $163,400.

• Based in the San Francisco Bay area, California: $145,280 - $181,600.

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until November 15, 2024 but may change based on business needs.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.