Cash Application Specialist

See yourself at Twilio

Join the team as our next Cash Application Specialist

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to help the Cash Application Team better serve both our internal and external customers in the APAC Region.

Our accounts receivable team is responsible for processing all cash received from our customers and reconciling the same across multiple accounts, currencies and systems in a timely and accurate manner.

Responsibilities

In this role, you will:

• Your key deliverable will be to ensure all customers cash receipts are accurately applied within the billing system and ERP on a daily basis.
• Ensure Customer queries are replied to within the required SLA.
• Focus on day-to-day duties related to cash application, merchant accounting, journal entries, and reconciliations
• Interact extensively across all functional teams within Twilio and assist as queries arise.
• Update processed and procedures as required for your tasks

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 2 years’ experience in a high-volume Cash Application team.
• Experience of an ERP System and knowledge of Salesforce.
• Daily processing of cash receipts and postings to customer accounts, including payments made by credit card, lockbox and branch deposits, other adjustments to customer accounts for credits/debits and account write-offs.
• Interface with the Credit and Collections function Account Managers and Sales / CSM Managers to troubleshoot and resolve customer payment discrepancies. Contact customers via phone and email for payment details & refunds for overpayments.
• Contact customers via phone and email for payment detail & refunds for overpayments. Applies payments and contractual adjustments to accounts in an accurate and timely manner
• Good working knowledge of Microsoft Office and Google Documents.
• Good communication skills
• Experience working independently and as part of a team. 
• Japanese language is mandatory (read, write, speak) as the candidate will cover the Japan region. 
• Business proficiency in English is required for internal communications.  

Desired:

• Excellent written and verbal communication skills.
• Experience using Oracle Fusion

Location

This role will be remotely located in Singapore.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.