Instructional Designer

See yourself at Twilio

Join the team as Twilio’s next Instructional Designer 4.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

We are looking for an innovative, hands-on, Instructional Designer to develop Sales Enablement course work, content and assets. You will work closely with your Enablement peers to ensure training and assets related to GTM Sales are created and delivered to the field.

Responsibilities

In this role, you’ll:

• Design sales enablement training and course content  
• Deliver assets and training related to Twilio processes (pricing, contracts, analytics, deals etc) 
• Ensure every training has defined learning objectives and leverages adult learning theory
• Build impactful learner and instructor materials (e-learnings, presentations, course outlines, background material, instructional materials, exercises, job aids and assessments)

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years training, sales enablement, or related field experience 
• Direct experience in Sales Enablement Instructional Design
• Ability to quickly learn new concepts and thrive in a dynamic, rapidly changing environment 
• Proven experience with training and content delivery tools  
• Experience with Salesforce, Highspot, Salesloft, Slack, Tableau and other Sales Enablement tools 
• Excellent interpersonal skills, someone who enjoys working with others in a collaborative, social environment.  
• Effective at building and maintaining positive relationships 
• Passion for excellence and high quality in the finished product, acute attention to detail 
• Self-motivated, with ability to work with little definition and without supervision while multitasking and prioritizing across several projects and initiatives

Location

This role will be remote, and based in Alberta, British Columbia or Ontario, Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Other Notes: 

*Please note this role is open to candidates outside of British Columbia. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in British Columbia: CAD 97,700 - CAD 122,100

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until January 15th, 2025 but may change based on business needs. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.