Senior Field Enablement Business Partner

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Field Enablement Business Partner.

 

About the job

This person in this position will report directly to the Senior Manager, GTM Field Enablement working closely with their peers in the GTM Enablement organization as we continue to transform the business and state of Enablement. If you like adding value and seeing the direct impact of your work, this role is for you. If you thrive in highly dynamic environments and love rolling your sleeves up to get things done, again,this role is for you.  

As the Senior Field Enablement Partner for our Global Customer Services (GCS) team you will be responsible for driving the performance, productivity, and effectiveness of the GCS team. You will design, localize, and implement enablement strategies, programs, and tools to support reps to ensure they are successful in their role. This role requires close collaboration with regional GCS leaders, product, operations, and global enablement teams to ensure alignment with business priorities. You’ll partner closely with GCS leaders to identify skill gaps, define key competencies, and deliver tailored enablement solutions.

 

Responsibilities

In this role, you’ll:

• Act as a consultant for sales leaders on enablement opportunities based on both qualitative and quantitative metrics and performance
• Deliver content tailored by audience 
• Contribute to knowledge bases, training sessions, knowledge development, and weekly updates 
• Proactively engage with the leadership team to plan, prioritize and execute on the enablement plan 
• Provide feedback on the effectiveness of curriculums. Propose adjustments or new curriculum additions  
• Partner with the Learning Design Experience team to develop learning objectives and measurable outcomes for all enablement programs in your area
• Follow through on the adoption of pre / post- evaluations and metrics of enablement programs 
• Maintain knowledge of Twilio’s competitor’s products, company direction, financial stability, etc 

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• • 5+ years in sales enablement, sales training, or a related sales function
  • Deep understanding of the sales lifecycle and experience supporting quota-carrying teams; ideally having prior sales experience.
  • Excellent communication, facilitation, and presentation skills.
  • Proficiency with sales tools and platforms (e.g., Salesforce, Gong, Highspot, Seismic, LMS tools).
  • Data-driven mindset with the ability to measure impact and improve continuously.
  • Proven success in driving measurable impact through enablement programs.
  • Strong understanding of the B2B sales cycle, particularly in SaaS or complex sales environments.
  • Excellent stakeholder management skills.
  • Analytical mindset with experience using data to measure success and identify improvement areas.
  • Proficiency in designing training materials using tools like PowerPoint, Articulate, or similar platforms.
  • Proven ability to lead projects with minimal supervision in a fast-paced, collaborative environment.
  • Strong track record of coaching and developing sales professionals  
  • Deep understanding of sales methodologies (e.g., Challenger, or Sandler).
  • Exceptional communication and interpersonal skills with the ability to motivate an
  • Demonstrates different influence styles as appropriate to each situation while maintaining positive relationships. 
  • Knowledge of current and emerging adult learning theory, and how to put it into practice when designing learning initiatives.

 

Location

1. This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The estimated pay ranges for this role are as follows:

• Based in British Columbia. : $107,300.00 - $134,100.00

 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.