Senior Learning Experience Designer

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Senior Learning Experience Designer.

 

About the job

This position is needed to design and develop Sales Enablement course work, content, and assets. We are looking for someone who is innovative, agile, hands-on, and comfortable working closely with their Enablement peers to ensure applicable and effective training and assets are created and delivered to the field. 

Responsibilities

In this role, you’ll:

• Design sales enablement training and course content, managing complex projects end-to-end  
• Translate business priorities and sales strategies into clear learning objectives, experiences, and content that directly improves seller effectiveness
• Build impactful learner and instructor materials and experiences (e-learnings, presentations, course outlines, background material, instructional materials, exercises, job aids, playbooks and assessments) using modern instructional design approaches and adult learning principles
• Partner with sales leadership, product marketing, and other enablement stakeholders
• Leverage data and insights to evaluate effectiveness, iterate designs, and demonstrate impact on sales outcomes
• Stay current with learning technology and enablement trends, introducing new tools and approaches that improve efficiency and learner experience/engagement

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

 

Required:

• 5+ years training, sales enablement, or related field experience 
• Direct experience in Sales Enablement Instructional Design
• Ability to quickly learn new concepts and thrive in a dynamic, rapidly changing environment 
• Proven experience with training and content delivery tools  
• Experience with Salesforce, Outreach, Gong, Highspot, Slack, Tableau and other Sales Enablement tools 
• Excellent interpersonal skills, someone who enjoys working with others in a collaborative, social environment  
• Effective at building and maintaining positive relationships 
• Passion for excellence and high quality in the finished product, acute attention to detail 
• Self-motivated, with ability to work with little definition and without supervision while multitasking and prioritizing across several projects and initiatives 
• Proficiency with modern learning technologies and tools (e.g. Articulate 360 Rise, Storyline, etc)

Desired:

• Experience and understanding of AI tools that support efficient content design/development
• Deep understanding of sales processes, seller workflows, and GTM strategies

 

Location

This role will be remote, and based in Ontario, British Colombia or Alberta Canada.

 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5 - 10% travel is anticipated to help you connect in-person in a meaningful way.

 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The estimated pay ranges for this role are as follows:

• Based in British Columbia. : $97,700.00 - $122,100.00  

 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.