Graduate Resources Coordinator

UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. 

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

Purpose of the Position:

The Graduate Resources Coordinator supports the coordination and delivery of graduate resources to promote positive placement outcomes. This position works closely with graduates to identify and facilitate access to available resources. The role also assists with daily administrative tasks within Career Services and supports accurate tracking of resource usage.

What you’ll do:  

1. Assist with Graduate Resource Support: Engage with graduates to understand their needs and assist in coordinating appropriate resources. Support research efforts for new resources under the guidance of senior staff.
2. Support Graduate Placement Efforts: Help implement resource-related processes that contribute to graduate placement success, including transportation, wardrobe, childcare, and other support services. Participate in training sessions and workshops as needed.
3. Facilitate Clear Communication: Maintain effective communication with Career Services staff and graduates to ensure smooth coordination of services. Escalate issues appropriately to ensure timely resolution.
4. Provide Administrative Support: Assist with the daily operations of the Career Services Department. Help maintain accurate records of resource distribution and inventory.
5. Contribute to Process Efficiency: Support efforts to improve the efficiency and effectiveness of graduate resource programs. Assist in collecting and organizing data for reporting purposes.
6. Track and Report Expenses: Assist in tracking resource expenditures and preparing documentation for monthly reconciliation.
7. Perform other duties as assigned. 

Career Level Expectations: 

• Entry-level position. 
• Work is supervised. 
• Communicates information that requires a high level of accuracy. 
• Problems faced are often routine and require critical thinking. 
• Desire for growth and professional development. 

Required Skills/Experience:

• High school diploma or equivalent combination of education and experience.
• 6 months of experience in a customer service, administrative, or support role.
• Strong verbal and written communication skills in English.
• Ability to contribute to a diverse and inclusive environment.
• Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.

Preferred Requirements:

• Associate degree or equivalent combination of education and experience.
• 1 year of experience in a support or administrative role, preferably in education or career services.
• Familiarity with Microsoft Office (Word, Excel, Outlook).
• Strong organizational skills and attention to detail.
• Ability to adapt in a fast-paced environment.

Compliance: 

• Demonstrate knowledge of and carefully follow all applicable federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations, and internal policies and procedures.   
• Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department. 

Work Environment/Physical Demands: 

• This is a remote position. 
• Home office set up, quiet place to work, and ability to hard wire into high-speed internet connection. 
• May require setup of computer equipment; accommodation consideration available upon request. 
• Flexibility to work evenings and weekends, as needed. 

 

OUR VALUES

Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody. 

ACT WITH INTEGRITY

We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES

We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential.

COMMIT TO TEAM MEMBER SUCCESS

We are committed to our team members’ success and to each other’s success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students.

PURSUE RESULTS WITH PURPOSE

We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY

Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE

We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts.

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://workatuma.com/